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Patient Care Coordinator

Cedar Recovery

Patient Care Coordinator

Shelbyville, TN
Full Time
Paid
  • Responsibilities

    Cedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care of medical, counseling, and therapeutic interventions to treat every patient’s individual needs and promote long-term sustainable recovery from substance use disorder. While Cedar Recovery provides care for all substance use disorders, it has a primary focus on treating opioid use disorder with medications such as Buprenorphine and/or Naltrexone (MAT).

    The responsibilities for this position include the management of patient administrative functions, including, but not limited to the following:

    • Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments
    • Executing and overseeing coordination of care documents on behalf of patients
    • Sending and tracking Prior Authorizations including maintaining tracking spreadsheet
    • Maintaining proficient computer manageability for scheduling, changing, and canceling appointments
    • Acts as support for the Office Coordinator and Medical Assistant
    • Reports to the Office Coordinator

    COMPETENCIES REQUIRED Effective Knowledge The ability to navigate and effectively use Microsoft Office, Google Drive, and our Electronic Medical Records system.

    • Accountability and Self-Management Accepts personal accountability for work responsibilities
    • Works independently without day-to-day guidance from the supervisor
    • The ability to manage multiple projects that meet the standards of Cedar Recovery.
    • Teamwork and Leadership The ability to collaborate and work with colleagues to achieve the Cedar Recovery mission of solving the opioid epidemic.
    • Communication Successfully communicate with employees at all levels of the organization on a regular basis – including via face to face, email and other technologies utilized by Cedar Recovery.
    • Respectfully communicate with patients, teammates, vendors, suppliers, and pharmacy representatives.
    • Foster open dialogue and actively listen to others in order to build and maintain effective and respectful working relationships throughout Cedar Recovery.
    • Innovation & Problem Solving Recommends, enhances, and/or implements quality improvement processes that have an impact on the mission of Cedar Recovery.
    • Applies Creative thinking to develop new solutions.

    Job Type: Full-time

    Monday-Thursday (9 a.m. – 5 p.m.)

    Friday (9 a.m. – 3 p.m.)

    Salary: From $20.50-22.50 per hour

    Benefits:

    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • 401K

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Customer service: 1 year (Preferred)
    • Medical terminology: 1 year (Preferred)
    • Computer skills: 2 years (Preferred)