Patient Care Coordinator – Front Office Staff Position Cleartone Hearing Aid Service in Wooster, OH is in search of a Patient Care Coordinator who wants to be part of a dynamic crew of people striving to help our community hear their best. This is a full-time opportunity which offers a competitive hourly wage, a professional atmosphere, and an opportunity to make a difference in your community.

At Cleartone Hearing Aid Services, we are committed to helping our patients improve their hearing and quality of life. We treat people with compassion and empathy. Our staff engages with patients and their families, personalizing their experience to create a comfortable, warm atmosphere. We are passionate about providing the best hearing healthcare technology and the best patient experience possible for everyone.

Our environment is lively, rewarding, and challenging. We believe in always fostering, supporting, and incentivizing our staff’s personal, professional, and financial growth through the practice. As one of our team members, we will be committed and dedicated to your success.

The successful candidate will be a kind, friendly, enthusiastic, and compassionate individual, eager to join our client’s patient-centered and community-oriented practice, providing excellent support and contributing to the success of the team!

Responsibilities include: • Warmly greeting patients and other visitors • Answering phones in a prompt and courteous manner • Outbound calling to current and prospective patients • Entering and updating all patient information including intake and insurance forms • Scheduling appointments • Receiving funds and processing payments • Maintaining excellent working relationships with patients, vendors, colleagues, etc.

Qualifications: • Good verbal and written communication skills, including intermediate level of computer literacy. Eye for accuracy and details. A welcoming customer service orientation. • Professional-level listening and problem-solving skills. • Strong ability to prioritize, multi-task and stay organized. • Must have consistent, punctual, and reliable attendance. • At least 1 year of experience in a healthcare or office setting. • Minimum high school diploma.

Salary & Benefits:

• Competitive pay (starting at $15.50-$16.50 per hour DOE) plus potential for results-based compensation plan after 90-days of employment; • Paid holidays & PTO; • Full-time employment with a regular schedule (Monday to Friday)