Qualifications
QUALIFICATIONS/EXPERIENCE/REQUIREMENTS:
- High School Diploma or equivalent with five years combined experience in customer service, health care advocacy and education, patient registration, or other direct care medical experience.
- Associate degree preferred.
- Bilingual in English/Spanish languages preferred.
- Must be flexible in work hours, including Saturday hours.
- Must be flexible to work at any location as needed, e.g., clinics and outreach.
Standard Employment Requirements
- Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
- Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
- Must pass substance abuse testing upon employment and submit to random testing during employment.
- Must provide an updated immunization (IZ) record at the time of employment.
- Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
- Must obtain BLS certified within (90) calendar days of employment and maintain certification during employment.
KNOWLEDGE, SKILLS AND ABILITIES:
- Must have good communication skills, both written and verbal.
- Capacity for self-motivation and ambition with minimal supervision.
- Expert knowledge regarding eligibility requirements and enrollment process of the Sliding Fee Scale program, AHCCCS, CMDP, Title V, SNAP, and TANF.
- Ability to uphold quality customer service to all patients/customers of NATIVE HEALTH.
- Demonstrate proficiency with computer-based applications such as MS Office, Adobe, spreadsheets, email, and other computer software programs.
- Able to use medical Electronic Health Record Systems.
- Ability to complete health plan eligibility and pre-authorizations.
- Understanding of eligibility, enrollment, and access barriers to health care issues of the Native American/Hispanic and other minority communities of Maricopa County.
- Ability to work with multiple levels of supervision and differing program requirements simultaneously.
- Knowledge of privacy and confidentiality policies and regulations.
- Ability to communicate with co-workers and superiors to carry out assignments, meet goals and ensure the success of the position.
- Maintain current knowledge of public benefit programs and web-based benefit application sites.
- Stay well-informed of and communicating health-related information regarding all services NATIVE HEALTH offers.
- Excellent customer service skills.
- Must understand diverse communities, backgrounds, and cultures.
- Must adhere to all standards relating to Culture and Linguistics Appropriate Services (CLAS).
Additional Information
Native Health is an EEOC, Employment-At-Will, and Native American Preference employer. A Drug Free and Commercial Smoke-Free work environment.