Patient Experience Coodinator

SOUTHWEST BREAST AND AESTHETICS LLC

Patient Experience Coodinator

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    We are looking for a new addition to our team! This is a position for a positive, outgoing, hard working and compassionate person who thrives in customer service positions. We are a three surgeon Plastic and Reconstructive surgery practice that primarily serves women looking for reconstruction after breast cancer.

    Hours: Monday typically 8-4 and Tuesday through Friday typically from 8-5. Because we have clinics several times a week, hours may vary by an hour depending on patient needs.

    Benefits available after the first 3 months include:

    1. 2 weeks of paid time off per year (with an opportunity to build up to 3 weeks)
    2. 24 hours of sick leave per year
    3. Medical, Dental and Vision insurance
    4. 401K

    Job Responsibilities include:

    • Clinic scheduling

    • Check in and check out patients for appointments

    • Collect copay and process patient payments

    • Review patient paperwork

    • Patient satisfaction follow up

    • Scanning medical information to EHR

    • Checking and routing faxes

    • Call Routing

    • Patient message routing via secure text platfortm

    Work Experience: The ideal candidate has previous call referral experience as well as experience obtaining insurance verification. Previous EHR experience preferred. Experience working in a medical office is required. We used "Advanced MD" in our office.

    Schedule:

    8 hour shifts

    Day shifts only

    No weekends/No Call

    Work Location:

    Phoenix 5 days a week. Chandler 1 day every other week.

    We are looking for people that are focused on improving the patient experience and maximizing office efficiency. This is a very demanding position however our team members are rewarded for their hard work. We have a strong bonus structure and a very positive work environment focused on teamwork and open communication.