Benefits:

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

For: Weekend Expanded Access Clinic (Walk-In Clinic)

Reports To: Patient Experience Manager

Job Type: Full-Time (Weekend Only)

Work Schedule:

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: 9:00 AM - 6:00 PM

Mission: The GSCC exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.

Vision: Empowering Well-Being

Core Values: Love, Respect, Fight, Resilience and Flexibility

Why Work With Us:

Leadership Opportunity: Guide and develop a dedicated team focused on creating a positive patient experience.

Community Impact: Help remove barriers to care and ensure seamless access to healthcare services.

Operational Excellence: Work with a collaborative team to enhance efficiency, improve patient flow, and drive process improvements.

Growth & Development: Take advantage of leadership training and career advancement opportunities.

Your Role:

As the Weekend Patient Experience Team Lead, you will supervise and support the Patient Experience (PX) team, ensuring smooth front-office operations, exceptional customer service, and compliance with financial and regulatory requirements.

Daily Operations & Supervision

Oversee daily PX team activities to ensure patient calls, messages, and faxes are responded to promptly.

Assist with training, onboarding, and ongoing support for new PX team members.

Maintain PX team schedules to ensure proper coverage.

Monitor customer service interactions to maintain a welcoming, professional environment.

Financial & Compliance Responsibilities

Track daily, weekly, and monthly patient revenues to align with GSCC financial goals.

Support PX team in determining patient eligibility and assigning financial assistance.

Ensure compliance with HIPAA regulations by protecting patient information.

Promote collaboration between PX, medical, dental, and pharmacy teams to ensure continuity of care.

Patient Engagement & Experience

Maintain the cleanliness and professional appearance of the health center.

Ensure patient signage is up to date for service changes, closures, holidays, and fee schedules.

Resolve patient concerns and escalate grievances when necessary.

Cash Handling & Financial Oversight

Ensure patient payments are handled according to financial control procedures.

Customer Service Monitoring & Process Improvement

Provide ongoing customer service training to the PX team.

Identify and implement process improvements to reduce wait times and increase efficiency.

Oversee patient intake, scheduling, and check-in processes to optimize workflow.

Patient Records & Workflow Management

Ensure patient records and demographic data are accurate and updated.

Manage electronic systems for patient forms and applications.

Oversee front-office operations to maintain efficient patient flow.

What We’re Looking For:

Skills: Strong leadership, organization, and ability to multitask in a fast-paced environment.

Attributes: A self-motivated professional with excellent communication, problem-solving, and customer service skills.

Preferred: Experience in healthcare operations, front-office leadership, or patient experience roles.

Perks & Benefits:

Work-Life Balance: Enjoy a fulfilling leadership role with a structured schedule.

Comprehensive Benefits: Access to health insurance, paid time off, and professional development opportunities.

Career Growth: Be part of a mission-driven organization that invests in leadership development.