Patient Engagement Specialist - 3 MONTH CONTRACT
Job Title: Patient Engagement Specialist - Emergency Room Liaison
Location: Southwestern Suburbs of Chicago, IL
Position Type: Full-time, Rotating Shifts, All shifts (Including Holidays and Weekends)
Employer: Medical Practice
REQUIREMENTS: MUST BE AN RN/LPN/LCSW/CASE MANAGER/OT/PT/EMT/SLP, OR HAVE OTHER CERTIFICATION/LICENSURE
THIS POSITION IS A 3-MONTH CONTRACT STARTING JAN 2025 AND ENDING April 2025
Job Summary
Our cae management group seeking multiple compassionate and professional Patient Engagement Specialist (ER Liaison) to work within a local hospital’s emergency room (ER). The ER Liaison will be responsible for identifying and engaging eligible accident patients as they enter the ER, providing immediate guidance on available resources, and facilitating the initial steps of their care journey. While this role is focused solely on the ER, the liaison will work closely with our external case management team, who will coordinate patient care and legal referrals as needed.
Please note: This is not a hospital employee role but a third-party position requiring nights, overnights, holidays and weekends. Employees looking to work all shifts are encouraged to apply.
Key Responsibilities:
Patient Identification and Engagement: Identify eligible accident patients in the ER, initiate contact post-stabilization, and provide an overview of the follow-up care services available within the hospital network.
Cross-Department Collaboration: Collaborate with the hospital’s care team to ensure a smooth handover of patient information for ongoing external care coordination, including medical and legal support.
Educational Support: Provide patients with resources and information on the next steps in their care journey, including follow-up appointments, available specialists, and legal assistance if requested.
Documentation and Compliance: Accurately document all interactions within our system, ensuring data compliance with hospital policies, privacy regulations, and patient confidentiality standards.
Required Skills and Qualifications
Hard Skills
Healthcare Knowledge: A solid understanding of healthcare practices in an emergency room setting and the importance of follow-up care coordination.
Data Documentation: Experience in using electronic medical records (EMR) or other patient documentation systems within a healthcare setting.
Interdepartmental Coordination: Ability to coordinate effectively with both ER staff and external case management professionals to ensure comprehensive patient follow-up.
Soft Skills
Empathy and Compassion: A strong commitment to providing supportive, patient-centered care in an ER environment.
Communication Skills: Excellent verbal communication to explain follow-up options clearly, facilitate smooth patient handovers, and coordinate with case management teams.
Detail-Oriented: Attention to detail in documentation and compliance, ensuring accuracy and consistency in patient data management.
Adaptability: Flexibility to work in a fast-paced, high-stress ER setting, adjusting to rapidly changing patient needs and priorities.
Salary and Benefits
Compensation: Base salary plus attainable performance-based bonuses.
Benefits/Perks
Competitive Compensation
Career Advancement
Qualifications
Previous experience as a Care Coordinator or in a similar position is preferred
RN/LPN/LCSW Licensure or other Certification Required
Strong problem-solving and organizational skills
Ability to manage multiple projects or tasks and prioritize appropriately
Ability to work in fast-paced situations and make sound decisions quickly
Excellent interpersonal skills and high level of compassion
Strong verbal and written communication skills
Application Instructions: Qualified candidates should submit a resume and cover letter detailing relevant experience and interest in this position.
REQUIREMENTS: MUST BE AN RN/LPN/LCSW/CASE MANAGER, OR HAVE OTHER CERTIFICATION/LICENSURE
THIS POSITION IS A 3-MONTH CONTRACT
Tags: RN registered nurse, licensed practical nurse, case manager, social worker