Patient Outreach Coordinator: UBMD Primary Care seeking a part-time Patient Outreach Coordinator who will be responsible for patient outreach via phone with a focus on scheduling annual visits and gaps in care utilizing clinic rosters. The Patient Outreach Coordinator will be remote after a training period and candidates will need to be onsite for weekly/monthly meetings. Qualified candidates should have a minimum of 1-2 years of customer service experience, preferably in health care. Candidates should also have experience with excellent communication, organizational, customer service, and multi-tasking skills.

Pay range is $17-$18/hour. Any offer of employment is contingent upon a successful background check and drug screen. AA/EOE

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** JOB DESCRIPTION**

POSITION TITLE

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Patient Outreach Coordinator

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LOCATION(S)

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Remote (After Training Period)

REPORTS TO:

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Health Information Manager

FLSA STATUS:

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Hourly

POSITION TYPE:

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Part Time

SUPERVISORY REQUIREMENTS:

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N/A

Job Summary:

The Patient Outreach Coordinator (POC) will be responsible for patient outreach via phone with a focus on scheduling annual visits and gaps in care utilizing clinic rosters.

Essential Functions:

• Ensures accurate and timely scheduling of annual health maintenance visits for patients.
• Understands insurance guidelines in order to properly schedule annual health maintenance visits (insurances via calendar year versus insurances that require 366 days).
• Understands continuity and a large range of physician preferences from various locations.
• Schedules annual appointments utilizing specific codes (PANN, PAWV, PVAT, WELL, WEL2).
• Provides patients with reminder calls.
• Routes calls and tasks to office when appropriate.
• Organizes a large volume of tasks and proper reactivation to allow follow up in 30-day increments.
• Accurately manages and color codes rosters.
• Works with the Director of Clinical Operations and Operations Manager on office guidelines regarding timing of correspondence to patients including annual importance letter, a Step2 letter and then possible discharge letter based on physician guidance, when necessary.
• Coordinates patient reminders via phone for gaps in care, if applicable, based on a specific roster and/or alerts in chart from practice facilitation team (i.e. reminder to schedule mammogram, colonoscopy, diabetic eye exam, etc.).
• Reviews and addresses daily tasks as assigned.
• Complies with all OSHA regulations when present at any UBMDFM clinic.
• Adheres to HIPAA and confidentiality policies and procedures.

Other Functions:

• May function as a back-up Patient Services Representative on an as-needed/emergent basis.
• Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
• Any other duties as requested or assigned by the Director of Clinical Operations and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• May be required to travel to other UBMDFM location(s) dependent on company need.
• Work hours may fluctuate depending on company/clinic needs.

Qualifications:

Education : High School graduate or equivalent required.

Experience setting : Minimum of 1-2 years’ customer service experience required, preferably in a health care

Knowledge, Skills & Abilities: Excellent customer service, communication and multi-tasking skills required.

Working/Environment Conditions:

• Position is in a well-lit, fast-paced, clean office environment and/or remote setting.
• Office noise level will be mild to moderate most times.
• Moderate/average indoor temperatures.
• Travel to various sites via use of personal vehicle may be required when staffing assistance is needed.
• May have exposure to occupational health hazards when in a clinic setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer.

• Prolonged periods of telephone use.

• While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard.

• Specific vision abilities required by this job include close vision requirements due to computer work.

• Light to moderate lifting (up to 15 pounds) may be required.

• Regular, predictable attendance is required.

• Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.

• Ability to uphold the stress of assisting patients of diverse backgrounds;

• Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator.

Equipment:

• Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator. __

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UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.

UBMD Primary Care is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.