Patient Portal Liaison

DIVERSE LYNX LLC

Patient Portal Liaison

New York, NY
Full Time
Paid
  • Responsibilities

    Role: Patient Portal Liaison

    Job Location: Remote

    Pay Range: $32/ Hr - $37/ Hr

    Job Responsibilities:

    Telephonic delivery of patient support services

    Serve as a liaison between patient, professional health care departments and Central Office management

    Helping to guide patients in need of medical services.

    Reviewing relevant information in the Electronic Medical Record

    Collaborative Coordination of appointments for patients at H+H Facilities

    Tracking the results of outreach calls made to patients

    Understanding the value-based payment metrics driving patient outreach

    Communicating with patients in a caring, empathic, and culturally competent manner

    Job Requisites:

    One year experience

    Basic Excel skills

    Patient or customer outreach/interactions

    Strong interpersonal skills, both verbal and written.

    Excellent customer service skills.

    Must be able to type 25 to 35 wpm.

    Strong internet and computer skills.

    Have a professional manner.

    Strong training experience.

    Preferred Skills:

    Bilingual is a plus

    Strong communication skills

    Organized

    Experience meeting productivity targets is a plus

    Cultural competency and appreciation for health equity

    Experience with NYC H+H and/or the communities in which it serves.

    Ability to work some evenings and/or weekends to increase patient reach rate is a plus•

    Education:

    High School Diploma or GED required.

    BA or currently enrolled in a BA program,

    Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.