Department: Patient Registration
Schedule/Status: Varies; Full Time
Standard Hours/Week: 40
General Description: This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. Responsible for collecting patients’ financial responsibilities at time of registration.
Key Responsibilities:
Interview patients, his or her relatives, or other responsible individuals at assigned workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels
Welcome patients and family members in a professional manner, following AIDET guidelines in all interactions in order to provide exemplary Customer Service.
Search MPI completely and assign the correct medical record number. Notify HIM for any duplicate unit numbers
Ensure charts/patient accounts are completed and accurate
Verify insurance benefits and determines pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via on-line or phone call. - Enter all information and authorization/referral numbers into the registration system.
Understand/explain policies regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
Assign Insurance Plans accurately
Ensure that all necessary signatures are obtained for treatments, release of medical information, assignment of insurance benefits, and payment for services from legal responsible parties.
Obtain copies of necessary identification and insurance cards.
Answers any questions and explains policies clearly regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
Follow all guidelines set forth in the Cash Handling Policy
Process patient charts according to paperwork flow needs
Contact the nursing staff for emergency medical needs and answer patient and visitor questions
Cross-trained to register patients in any registration area
Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant document
Retrieve orders from the electronic fax order system and scan appropriately into the EMR system (Meditech/Athena)
Escort patient to his/her destination or refers patient to an available transporter
Activate all pre-registered patients that have reported for service
Meets/exceeds performance expectations and completes work within the required timeframe. (7 registrations per hour)
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Successfully complete annual net learning modules and other assigned classes by established deadlines
Follow EMTALA, HIPAA and other regulatory guidelines
Proactively identify problems and safety issues within the department and the hospital which place any patient, visitor or staff member at risk of injury
Reports any medical errors or safety concerns within the organization utilizing the hotline, RL or through direct report to Supervisor/Manager or Director
Formal Education:
High School Diploma or GED required.
Work Experience:
1 year to < 2 years related experience required.
Required Licenses, Certifications, Registrations:
N/A