Benefits:

Competitive salary

Health insurance

Paid time off

Job Title: Patient Representative:

We will train motivated individuals with a strong work ethic to care for patients in the administrative setting. We offer a great team environment with people who thrive in a fast-paced ambulatory surgery center. Current shift available is 8:30 AM to 5:00 PM.

DO WORK THAT MATTERS Are you looking for work that matters? If yes, we invite you to join us. We are seeking motivated, committed individuals to become part of our enthusiastic and busy team that is positively impacting the lives of Alaskans every day.

The Surgery Center of Fairbanks (SCF) is a nationally-recognized, multi-specialty surgery center serving patients from throughout the vast region of interior Alaska. Our team is changing the lives of patients through technologically-advanced surgery and an exceptional level of care. Working at SCF gives you the opportunity to apply your skills in a Center recognized for excellence while, at the same time, advancing your career.

SCF is accredited by the Joint Commission and received Disease-Specific Care Certification by TJC for our Spine Surgery & Total Knee Replacement programs.

Come to work with us in a very busy, multi-specialty Ambulatory Surgery Center that prides itself on our efficiency and excellence in patient care!

Why work at SCF? https://vimeo.com/474163968

Duties and responsibilities:

1. Scheduling all procedures to be performed in facility (e.g., surgery, GI procedures, pain procedures, preoperative appointments)
2. Insurance Verification and Prior authorizations
3. Financial Counseling / Admitting Functions a) Calls and meets with patient prior to date of surgery to counsel regarding facility fees and coverage b) Communicates all financial aspects of care to the surgical patient c) Reviews estimated fees and coverage available with the patient/family, explaining the fees and reimbursement process; documents the review in the patient’s record d) Suggests options to the patient in planning a payment schedule, filing insurance, and handling any problems arising in the reimbursement process e) On day of surgery interviews patient and confirms all demographic and insurance information for accuracy, making changes when applicable f) Reiterates financial obligations with the patient or family member, explaining the fees and reimbursement process g) Provides a written explanation of the estimated fee schedules by CPT code prior to surgery and documents in the patient’s record h) Reviews forms for patient’s signature; obtains forms and signatures as needed i) Collects any copayment or deductible prior to surgery j) If necessary, provides patient with payment plan /schedule according to facility policy
4. Reception a) Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party b) Greets patients and provides necessary paperwork for completion c) Notifies appropriate nursing staff that patient is present after patient has completed paperwork d) Keeps track of patient’s family, patient’s driver, etc e) Ensures that pharmaceutical/equipment representatives have signed the visitor’s log and received appropriate badges to be in the facility, adhering to HIPAA and confidentiality guidelines f) Prints out all labels, forms for patient charts and assembles charts before appointment g) Performs other miscellaneous office / clerical duties as needed, including scanning patient records in the electronic health record

Qualifications:

1. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
3. Ability to make decisions and solve problems
4. Ability to work in a fast-paced environment and multi-task

Educational and Job Quality Requirements:

1. High school diploma or GED certificate
2. Training or courses in business office activities
3. Good computer and typing skills
4. Good communication skills and customer service skills
5. Strong ethical and moral character references
6. Accuracy and attention to detail
7. Timeliness and Dependability
8. Little supervision needed to accomplish tasks. Ability to follow instructions and meet deadlines. Preferred:
9. Patient financial counseling experience
10. ASC experience

Physical/mental requirements:

1. Ability to sit, stand, and walk for long periods
2. Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

Supervises: Not applicable

Contacts:

1. Patients
2. Patients’ family/significant others
3. Physicians and physician office personnel
4. Insurance company personnel
5. Facility personnel
6. Vendors
7. Administration
8. Medical Staff
9. Medical director