Benefits:

401(k)

Competitive salary

Dental insurance

Paid time off

Orange County Health Psychologists is seeking an experienced Administrative Assistant / Patient Relations Liaison to join our team at our main office in Irvine, California. Our highly regarded group practice of 50+ psychologists and therapists provides high quality behavioral health services at three locations in Orange County.

The successful candidate will be responsible for assisting patients with a warm, compassionate, and professional demeanor along with providing administrative support to a team of employee therapists. Support functions include facilitating inquiry calls, scheduling patients, verifying benefits, submitting claims, posting payments, and following up on unpaid insurance claims all with a high degree of professionalism, attention to detail, and strong organizational skills. A knowledge of office and computer systems and procedures a must.

Knowledge or education in any of the following is a real plus: psychology, health care, medical billing, or bookkeeping/accounting. We also provide the opportunity to expand to additional roles and projects within the organization depending on an employee’s interests, strengths, and skills sets.

This is a perfect position for a graduate student pursuing licensure as an LMFT, LCSW, or clinical psychologist. There’s no better opportunity to learn the business side of mental health care and it's not the type of education you’d ever receive in a classroom.

We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

DUTIES & ESSENTIAL JOB FUNCTIONS:

Assist with new patient inquiries; assessing need and matching patients to the most appropriate provider

Answer patient questions and provide information

Track inquires to ensure that all callers have been helped on a timely basis

Coordinate intake appointments to include scheduling and intake documents

Input patient demographics and insurance information

Call for verification of insurance benefits

Provide support functions to a team of therapist providers

Schedule appointments and manage providers’ master calendars

Prepare and submit insurance claims using CMS 1500 format

Audit and correct all rejected claims

Process credit card payments

Post patient and insurance payments to medical office software program

Manage A/R to include contact insurance companies to resolve billing issues

Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards.

Assist with bookkeeping tasks such as entering bank deposits, preparing invoices, and assisting with payroll functions

Contribute to the overall mission and core values of the group practice

Other duties as assigned.

MINIMUM QUALIFICATIONS:

2+ years of experience in an office environment

Bachelor’s degree in psychology, health care, accounting, finance or business

Excellent verbal and written communication skills.

Strong organizational skills

Self-motivated and self-directed. Ability to multitask and prioritize.

Experience with Microsoft Office Suite required. Medical management software experience a plus.

About Us:

Orange County Health Psychologists is an Irvine based group practice consisting of 50+ psychologists, LMFT’s and LCSW’s committed to the health and wellness of our patients. We offer in-person and telehealth psychotherapy for individuals, couples, and families, psychological testing and assessments, and other services to support overall health and wellness. Our approach is holistic using integrated interventions that focus on mind, body and spiritual health and wellness. Our beautifully appointed, professional offices are conveniently located near the Irvine Spectrum - right off the 5, 405 and 133- with plenty of free parking. Our work culture is professional and collegial. Please visit our website at www.ochealthpsych.com for more information.

Contact:

Interested candidates should send a resume and cover letter to our practice owner, Dr. Kristin Kleppe, and to Jennifer Koran, Director of Operations at: Kleppe@ochealthpsych.com and Jennifer@ochealthpsych.com.

Job Type: Full-time

Pay: $54,080.00 per year

Benefits:

Dental insurance

Health insurance

Paid time off

Retirement plan

Schedule:

8 hour shift

Day shift

No weekends

Shift availability:

Day Shift (Required)

Work Location: In person