Benefits:

Dental insurance

Health insurance

Paid time off

The Patient Services Manager responsibilities will be but not limited to:

Directly supervises the day-to-day operation of patient foodservice and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas. Provides operational and technical support to ensure the overall management of patient foodservice programs.

· Standardization of standing operating procedures related to expense management and operations for patient foodservice.

· Implementation of core program systems (Tray Testing, Cleaning Practices, auditing tools, competencies, etc.

· Assures that dietitians, diet office, tray assembly and tray delivery staff are properly supported and have the tools they need to accomplish their job duties. Educates with appropriate information in a format that accommodates learning style, literacy, and cultural factors.

· Follows clinical care policies. Ensures appropriate diet modifications, restrictions nutrition support, supplements and snacks as identified by the nutritional care plan are followed and distributed.

· Develops, revises, and maintains education materials for patients, families, and staff.

· Provides financial control for assigned areas and works with local stakeholders and the Director to prepare and submit program annual expense budgets. Participates in all department budget reviews with the Director to identify variances for assigned span of control.

· Keeps the Director informed of issues affecting program costs, service capabilities, effectiveness, and efficiencies, as well as issues noted during Performance Improvement audits. Presents findings and recommendations for improvement to the Director.

· Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related plans as defined by the Director.

· Assists the Director to develop and administer Program Quality Evaluations and reviews Patient Satisfaction Survey scores for discrepancies and overall customer satisfaction for patient foodservice.

· Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions with the direction of the Director. Conducts meetings, huddles and unit meetings to keep staff up to date on all key issues. Meets all deadlines for HR related processes, client request, and supplement orders.

· Follows and holds direct reports accountable for following Lemontree Healthcare and GRMC policies and procedures.

· Ensures there are ongoing effective quality improvement programs within the span of control, inclusive of food borne illness, safety, and infection control in the appropriate areas of the department.

· Ensures all aspects of patient foodservice operations including, but not limited to, tray assembly, tray delivery, and other patient services function in a compliant, optimal and efficient manner that ensures patient satisfaction. Assists in developing patient service initiatives that enhance the overall experience and build effective patient relationships.

· Conducts and supervises meal delivery rounding with hostess, assigning/training staff, compiling/reporting results of rounds and communicating opportunities identified to the rest of leadership team to assist in operational improvements.

· Develops long lasting partnerships with nursing leadership and staff to support patient-centered care approach. Carefully monitors patient satisfaction by patient care areas to identify partnership opportunities.

· Ensures safe conditions and procedures are always followed to minimize/eliminate workman’s compensation claims and create a safe working environment for all Food & Nutrition colleagues.

· Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time.

· May handle additional duties and responsibilities as needed or assigned by the Director or Client.