Patient Service Technician - Delivery Driver

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SuperCare Health

Patient Service Technician - Delivery Driver

Glendale, CA
Full Time
Paid
  • Responsibilities

    “Improving the lives of those with chronic care diseases while providing solutions to our customers."

    Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

    Essential Duties:

    Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

    Responsibilities:

    • Reports to work daily and is ready to work at the scheduled start time
    • Must wear all safety equipment (i.e. back support and steel toed shoes)
    • Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
    • Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
    • Completes initial Respironics/ResMed training program which includes annual competency assessment
    • Provides patient education as part of the patient care activity according to the patient need
    • Delivers respiratory, medical equipment and supplies to patients or clients
    • Maintains current and update knowledge of respiratory and home care equipment
    • Performs equipment set ups in a timely and professional manner
    • Presents SuperCare through professional personal appearance and patient care activities
    • Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
    • Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
    • Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
    • Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
    • Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
    • Communicates back with dispatch and or patient if ETA cannot be met
    • Adds necessary notes into Delivery Track on type of delivery
    • Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
    • Able to identify and label contaminated equipment that is picked up to be brought back to location
    • Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
    • Adhere to SuperCare Health's company policy/procedure on picking up contaminated labeled equipment
    • Bag equipment in bag
    • Transfer equipment back to location
    • Unload and place equipment in “Dirty” (quarantine) designated area
    • Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
    • Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
    • Must complete a physical inspection of vehicles and document daily
    • Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
    • Performs warehouse and office maintenance tasks as required
    • Performs any other duties that may be requested by Supervisor or Management
    • Understand and adheres to all of SuperCare Health company policies
    • To remain knowledgeable to date on all products
    • Maintain a professional, safe, and clean work environment and vehicle
    • Schedule- varying start times
    • On Call if applicable-Includes rotational holidays, weekdays, and weekends
    • Fundamental Computer Skills
    • Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries

    Qualifications:

    • Must be 21 years of age
    • Valid Driver's License
    • DOT certification (optional)
    • Must be able to lift up to 50lbs

    Education and or Experience:

    • Graduate from Accredited High School or college
    • Team player-ability
    • Reliable and Responsible
    • Detailed oriented
    • Strong organizational skills

    Benefits:

    • Medical
    • Dental
    • Vision
    • Flexible Savings Account
    • 401K
    • Voluntary Life Insurance
    • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

    Perks:

    • Paid Training
    • Paid Time Off
    • Sick Time
    • Use of Company Vehicle
    • Growth Opportunities
    • Employee Referral Reward Program
    • Employee Discount Program

    Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

    What SuperCare Health is About

    _"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
    _

    Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

    Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

    We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

    Connect With Us!

    Company Website https://supercarehealth.com/

    Company Business Hours - 8:30 AM – 5:30 PM PST

    LinkedIn https://www.linkedin.com/company/273667/admin/

    Twitter https://twitter.com/SuperCareHealth

    Facebook https://www.facebook.com/SuperCareHealth/

    Instagram https://www.instagram.com/supercarehealth/

    Araceli Richardson - Jr. Recruiter LinkedIn