Patient Services Associate - Front Desk

At St. Thomas Community Health Center our mission is to provide culturally competent

healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant

research and educational activities directed toward achieving health initiatives that reduce

health disparities in our community. Central to our mission is to acknowledging the role of

institutional racism as causative of these disparities. As such, our work is directed toward

becoming an antiracist institution.

Job Summary

A Patient Services Associate - Front Desk plays a crucial role in providing excellent customer service, ensuring patient satisfaction, and contributing to the efficient operation of the clinic. They serve as the first point of contact for patients and help facilitate a smooth and organized patient experience.

Responsibilities

Greeting and checking in patients: Welcoming patients as they arrive, verifying their personal and insurance information.

Scheduling appointments: Assisting patients in scheduling appointments, coordinating with healthcare providers,

Answering phone calls: Handling incoming calls from patients, addressing their inquiries, and providing accurate and helpful information.

Insurance verification and billing: Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance benefits and coverage to patients.

Maintaining patient records: Ensuring accurate and up-to-date patient records,

Coordinating referrals and follow-ups: Assisting patients in scheduling referrals to specialists or other healthcare providers as required

Managing the waiting area: Ensuring a clean, organized, and comfortable waiting area for patients.

Assisting with administrative tasks: Supporting the clinic's administrative functions, such as filing documents, organizing paperwork, and maintaining office supplies.

Providing exceptional customer service: Ensuring a positive and professional experience for patients through effective communication, empathy, and active listening

Qualifications

Required:

At least 2 years of college

Experience with Microsoft Office Suite, email and internet

Strong written/verbal communication skills

Excellent Customer Service skills

Maintaining patient confidentiality and adhering to privacy regulations such as HIPAA

Preferred:

Experience handling heavy call volume and multi-line phone system

Knowledge of medical terminology

Associate's Degree or additional training

St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:

Medical

Dental

Vision

Life Insurance

Accidental Death & Dismemberment

Short-Term Disability

Long-Term Disability

401K with match

PTO

Paid Holidays