Large managed care company is looking for a Patient Services Representative with strong communication and customer service skills for a short-term contract position.

WORK LOCATION: 609 Virginia Dr, Orlando, FL 32803

PAY: $18.00

CONTRACT DATES: 5/5/25 - 8/4//25

HOURS: M-F, 8-5

RESPONSIBILITIES

• Greet patients as they arrive and manage 10 minute wait time.
• Assist patient with intake processes including copying required documents.
• Answer phones and schedules appointments.
• Assist primarily with high volume inbound calls.
• Assist with coordination and processing of all patient referrals for specialty services.
• Responsible for accurately and professionally handling all front desk operations including balancing daily collections, data-entry, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Ensures all correspondence is scanned and/or filed in timely manner.
  

QUALIFICATIONS

• Highschool/GED or equivalent
• 1+ years of healthcare customer service, preferably primary care
• Working knowledge of medical office procedures and medical terminology
• Call center experience or experience with high volume of calls
• Experience with Medicare Advantage insurance plans
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Solid data entry skills
• Experience with eCW (EMR system) is a plus
• Bilingual Spanish speaking is preferred