Benefits:

401(k)

Competitive salary

Training & development

FLSA Status: Part Time, Non-Exempt Department: Administration Reports to: Director of Operations

Position Overview:

Join our behavioral health team as a Patient Services Representative. This part-time on-site position requires the ability to be empathetic and handle sensitive personal information about another person's mental health in addition to excellent administrative skills, meticulous attention to detail, and the ability to manage multiple tasks in a fast-paced environment. You'll support our clinical department with patient care services by answering phone calls, informing new patients of our mental health services, processing new patient admissions including scheduling and reporting, ensuring compliance with regulations, and fostering a positive work environment. Your role will involve patient interaction, managing sensitive information, and conducting audits, among other responsibilities.

Essential Functions:

Answer telephone calls and inquiry emails in accordance with policies and procedures of the organization.

Provide information on all program services offered and relevant costs of the programs.

Complete patient phone intakes, schedule appointments, email appointment confirmation, collect patient paperwork and insurance cards (if utilizing insurance) and perform chart audits to ensure Joint Commission compliance standards are met.

Create patient files, upload confidential information to EHR, maintain data in EHR, set up patient portals.

Maintain an outside provider database and send referral thank you notes to referring providers.

Perform call log activities.

Contribute to company reports.

Address and resolve patient concerns with a professional attitude.

Perform general clerical duties including photocopying, faxing, filing, etc.

Assist with administrative tasks such as creating and saving documents, originating and managing files.

Ensure forms are available and updated.

Ensure that all office supplies such as ink, paper, filing materials, waters, coffee, etc. are well stocked.

Compliance and Implementation:

Ensure adherence to local, state, and federal regulations for Behavioral Health and The Joint Commission.

HIPAA compliance is required.

Conduct regular audits and recommend corrective actions to ensure regulatory compliance.

Other Duties:

Perform additional tasks as assigned by the Director of Operations.

Professional Qualifications/Minimum Eligibility Requirements:

Preferably a Bachelor’s Degree with experience in Behavioral Health administrative duties.

Prior experience in the Behavioral Health field is a plus.

Knowledge of insurance processes and VOBs is a plus.

Outstanding customer service and ability to show compassion/empathy for others.

Ability to work in a team environment.

Ability to remain calm and collective during stressful situations.

Strong communication skills both verbally and written.

Strong attention to detail.

Proficient in Microsoft Office and Google Suite.

Excellent communication, interpersonal, organizational, and problem-solving skills.

Strong time-management skills and ability to prioritize tasks.

Willingness to learn and flexibility with tasks.

Ability to handle sensitive information with discretion.

Professional demeanor and ability to manage various personalities.

Working Conditions:

Part-time with onsite office hours, Monday-Thursday

Office environment with standard equipment and patients.

Physical demands include prolonged sitting, standing, and walking, as well as lifting up to 10 pounds.

Pay: Hourly $22.00 - $24.00 (Estimated Annual Salary $32,032 - $34,944 per year)

Benefits:

Paid Sick Leave

401K

Schedule:

8:45AM - 4:45PM (30 minute lunch)

Monday - Thursday

Location:

In person

Note: This job description is a framework for the position and may be modified as necessary. All duties are essential, but other related tasks may be assigned. This description does not constitute an employment agreement and is subject to change based on business needs.

To Apply: Please submit your resume and cover letter outlining your qualifications and interest in this position.