What does a Pack Out Coordinator with Paul Davis do?

Lead a team of hardworking individuals serving others within your community

Make a difference for others that have had a disaster strike their property

Take pride when your team completes projects on budget with an exceptional customer experience

Be empathetic and show a sense of urgency while communicating through modern technology

Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training, and giving Contents Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail, and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Contents Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve the performance of your team!

Team Compensation and Benefits:

Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities

80% company-paid family health insurance and 100% paid short term disability insurance

104 hours paid personal leave/8 paid holidays

401K – up to 4% company match

Paid training

Referral program

Great culture and team dynamic

Hourly pay: $18.00 to $22.00/hour based on experience and certifications

Team Qualifications (Requirements):

Desire to join a stellar team and contribute a positive attitude while providing world-class customer service to our community

Ability to lead others from diverse backgrounds - conversational Spanish is a plus!

Excellent written and verbal communication skills

Ability to adapt to change

Insurable driver's license/record

Have the ability to work nights/weekends and overtime, if needed

At least two years of demonstrated professional customer service. Knowledge of fine art, antiquities is a plus

Technological expertise and proven success in mastering proprietary software programs, applications, and inventory tracking software

Role on the Team (Job Responsibilities):

Training of pack-out crew members on inventory documentation and control, packing, transportation and storage of contents, on-the-job safety, and relationship with other PDR staff

Fostering relationship with and positive experience for property owner/manager

Assisting customer with prioritizing and sorting objects to be restored versus alternative disposition including donation or disposal

Foster an environment of collaboration and teamwork within the division and company

Self-managing and time management skills

Job schedule management and coordination

Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.

Re-inspect job sites for quality control.

Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.

Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.

Supervise pack-outs and inventory/evaluation of items

Be a great representative of our brand!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer