COMPANY DESCRIPTION

Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.

The location will be at The Walk, a retail complex in Newport Beach at 2135 Westcliff Drive, Suite 100, Newport Beach, CA 92660.

SUMMARY/OBJECTIVE

Our Studio Associates are the resident experts and the key to our client experience as they play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want biohackers who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride as a result of helping people elevate their way of living. This Studio Associate job is an hourly position and is a great opportunity to learn a new industry, help launch new studios and become part of a rapidly emerging brand.

HOURS NEEDED TO FILL ARE: Any availability including weekends and flexibility for closing shifts.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our services and answering questions - proactively building a positive relationship with every client

· Actively promote Pause services and packages based upon the needs of the client and mastery of the Pause wellness philosophy.

· Assist with studio outreach initiatives and events.

· Assist in the management of our POS/appointment software.

· Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.

REQUIRED EDUCATION AND EXPERIENCE:

· One year of experience in fitness, wellness, customer service or related field.

· High School graduate or equivalent.

ESSENTIAL SKILLS

Strong customer service and troubleshooting skills

Excellent communication skills

Sales

Highly organized and able to multi-task

Time management

COMPETENCIES

Enjoy interacting with others, co-workers and guests.

Passionate about physical and mental fitness, wellness and recovery

Manage a variety of responsibilities at the same time and achieving results on time

Utilize considerable judgment, independent action and initiative to analyze and resolve problems and make or develop recommendations

Demonstrate high levels of organization and attention to detail

Multitask with ease in energy filled, high pressure environment

Keep up-to-date on knowledge specific to Pause

Demonstrate a willingness to take on new challenges, responsibilities, and assignments

PHYSICAL REQUIREMENTS/ENVIRONMENT:

Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching

Frequent repetitive movements.

Requires close, distance, peripheral vision and depth perception

Continuous exposure to moderate noise

Frequent walking and standing on hard surfaces

Frequent movement, lifting or carrying of weight up to 50 pounds

Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners

POSITION TYPE

Full time or part time positions available Must be 21 years old HOURS NEEDED TO FILL ARE: Any availability including weekends and flexibility for closing shifts.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.