Job Description
We invite you to join our Merchant Services team as a Technical Support Specialist. This full-time career opportunity will have a Monday - Friday schedule and is located at our office in Studio City.
IDEAL CANDIDATE:
• Have reliable transportation to and from work
• Be an independent self-starter with the ability to prioritize and self-manage
• Be detail-oriented
• Be able to offer an excellent customer service experience
• Have an upbeat optimistic attitude
• Work great in a team environment
• Have excellent communication skills
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing the compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions
REQUIREMENTS:
• Proven experience as a Data Entry or Client support specialist
• Fast typing skills; Knowledge of touch typing system is strongly preferred
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Working knowledge of office equipment, computer hardware, and peripheral devices
• Basic understanding of databases
• Good command of English both oral and written and customer service skills
• Great attention to detail
• High school degree or equivalent
**PLEASE SUBMIT YOUR RESUME AS A PDF - all other file types will not be looked at.
Company Description
Paybotx is a merchant service provider. We sell and install point-of-sale systems, online gateways, and terminals.
Paybotx is a merchant service provider. We sell and install point-of-sale systems, online gateways, and terminals.