Job Description

We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise.

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.

The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team. In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing
• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders
• Following operational procedures and keeping track of critical updates.

Qualifications

• You’re accurate and pay attention to detail
• You’re meticulous and accurate in your task execution
• You’re SLA driven and are motivated to hit team and personal metrics
• You place customers first and you make no compromise on this
• You’re a clear and honest communicator and able to articulate potential improvements
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued
• You’re proactive and collaborative
• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

Additional Information

• Salary: $28.50 USD hourly
• You must already be legally authorized to work in the US. We cannot support visas for this role
• This is not a remote position, this is a hybrid role and you must be physically located in the Austin, Texas area or able to relocate prior to your start date

Benefits

• RSU’s in a rapidly growing company
• An annual self-development budget
• Medical, dental, & vision insurance – including HSA and FSA options
• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• ️ A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us
• 401k with up to a 4% employer match
• BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click here to learn more about the benefits that we offer at Wise

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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