Job Description

WHAT WE DO: The PayScale Benchmarking Team solves puzzles for our customers. We work to ensure that our customers' positions are benchmarked to the appropriate datasets for their jobs. We are experts in using PayScale’s proprietary employee reported, HRMA, and Peer data sets along with third party compensation surveys to ensure accurate benchmarking and market pricing for our customers.

WHAT YOU DO:

• Study and analyze benchmark jobs by utilizing a defined benchmarking or market pricing strategy.
• Perform audits of customer accounts to determine whether benchmarked jobs have changed significantly from the original evaluation.
• Participate in special projects to improve internal systems and services.
• Provide customer and operational support by completing routine tasks associated with customer data.
• May also be called upon to provide other support to balance the workload across multiple teams within the Services organization.

DAY-IN-THE-LIFE:

As a Benchmarking Specialist I, a typical day may include the following:

• Benchmarking customer jobs by analyzing job descriptions
• Using PayScale best practices to match jobs by title
• Assisting customers over email to better understand job matching process
• Assisting customers over the phone by reviewing the jobs live with the customer
• Providing feedback to PayScale internal teams to improve products and processes

FIRST YEAR IN ROLE:

• Month 3: Within 3 months, you will have completed training as a Benchmarking Specialist 1 and will be working on customer projects
• Month 6: Within 6 months, you will have completed match review training and will be troubleshooting with customers live on the phone on an as needed basis
• Month 12: Within 12 months, you will have mastered benchmarking and customer troubleshooting and will be working on process improvement projects and/or product improvement
• Between 6 and 12 months you may also be helping to mentor/train other new hires

Qualifications

EXPERIENCE:

• This is an entry to mid-level position where we have found success with candidates from a variety of backgrounds
•  A post-secondary education is helpful, but not required

SKILLS:

• Customer service, focused on problem solving and troubleshooting
• Research and data analysis skills and mindset
• Ability to juggle multiple projects
• Strong project management skills
• Experience with relational databases is a plus

TOOLS:

• Salesforce experience is a plus

Additional Information

COMPENSATION

In the spirit of pay transparency, we are excited to share the base salary range for this position is $39,900 - $61,800, exclusive of fringe benefits or potential bonuses. This position is also eligible for a variable of $2,500. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). 

BENEFITS AND PERKS   

THE HIGHLIGHTS:  

All around awesome culture where together we strive to: 

• Pursue excellence every day 
• Create customer value 
• Compete to win (and lose!) as a team

An open and inclusive culture where you’ll learn and grow through programs and resources like:  

• Monthly company all hands meetings 
• Regular opportunities for executive leadership exposure 
• Access to top-notch learning courses through LinkedIn Learning 
• Regular manager check-ins to drive performance and career growth 
• A growing network of employee resource groups 
• And more!

Our more standard benefits

• Discretionary Paid Time Off, giving you flexibility to rest, relax and recharge away from work. 
• 15 Paid Company Holidays, including an extended Fourth of July Break, World Mental Health Day, and Juneteenth 
• A comprehensive benefits plan including medical, dental, life, vision, disability and life insurance covered up to 100% by Payscale 
• 401(k) retirement program with a fully vested immediate company match 
• 12 weeks of paid parental leave  
• Flexible Spending Account options for pre-tax employee allocations

EQUAL OPPORTUNITY EMPLOYER:  

We embrace equal employment opportunity. PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.