Join the team at the Delta Hotel Orlando Celebration as our PBX Supervisor. The hotel PBX supervisor is responsible for overseeing the day-to-day operations of the hotel's phone system (PBX), ensuring efficient call handling, proper guest communication, and training PBX operators while maintaining a high standard of customer service, including managing staff schedules, troubleshooting technical issues, and coordinating with other departments within the hotel to address guest needs. Responsibilities: • Hire, train, and supervise a team of PBX operators, ensuring they are proficient in operating the PBX system and adhering to established guest service standards. • Create and manage staff schedules to meet fluctuating call volume demands. • Conduct performance evaluations and provide feedback to PBX operators. • Monitor the functionality of the PBX system, identifying and resolving technical issues promptly. • Maintain accurate guest directories and update information as needed. • Manage call forwarding, voicemail, and other PBX features. • Coordinate with IT or technical support for complex system issues. • Answer guest calls promptly and professionally, providing information about hotel amenities, services, and local attractions. • Effectively handle guest complaints and inquiries, escalating issues to appropriate departments when necessary. • Ensure VIP guests receive special attention and personalized service. • Train staff on emergency procedures and protocols, including fire alarms, medical emergencies, and security issues. • Coordinate with other departments to ensure efficient response during emergencies. • Generate reports on call volume, operator performance, and system usage. • Maintain accurate documentation of PBX operations, including system updates and troubleshooting logs. Qualifications: • Excellent communication and interpersonal skills to interact effectively with guests and staff • Strong technical knowledge of PBX systems and ability to troubleshoot issues • Problem-solving skills to address guest concerns and system malfunctions • Attention to detail to maintain accurate guest information and records • Leadership qualities to motivate and manage a team of PBX operator

• Hire, train, and supervise a team of PBX operators, ensuring they are proficient in operating the PBX system and adhering to established guest service standards.  • Create and manage staff schedules to meet fluctuating call volume demands.  • Conduct performance evaluations and provide feedback to PBX operators.  • Monitor the functionality of the PBX system, identifying and resolving technical issues promptly.  • Maintain accurate guest directories and update information as needed.  • Manage call forwarding, voicemail, and other PBX features.  • Coordinate with IT or technical support for complex system issues.  • Answer guest calls promptly and professionally, providing information about hotel amenities, services, and local attractions.  • Effectively handle guest complaints and inquiries, escalating issues to appropriate departments when necessary.  • Ensure VIP guests receive special attention and personalized service.  • Train staff on emergency procedures and protocols, including fire alarms, medical emergencies, and security issues.  • Coordinate with other departments to ensure efficient response during emergencies.  • Generate reports on call volume, operator performance, and system usage.  • Maintain accurate documentation of PBX operations, including system updates and troubleshooting logs.  • Stay updated on industry trends and new PBX technologies to recommend potential system upgrades.