Job Description

ALL ARE ENCOURAGED TO APPLY! JOIN PECKHAM - WORK. GROW. ADVANCE.

AS A FEDERAL CONTRACTOR, PECKHAM REQUIRES ALL EMPLOYEES TO BE FULLY VACCINATED FROM THE COVID-19 VIRUS. PROOF OF VACCINATION IS REQUIRED ON/BEFORE THE START OF EMPLOYMENT. UPON REQUEST, MEDICAL OR RELIGIOUS ACCOMMODATIONS WILL BE CONSIDERED FOR EMPLOYMENT.

PECKHAM IS A NONPROFIT VOCATIONAL REHABILITATION ORGANIZATION. WE SPECIALIZE IN PROVIDING VOCATIONAL REHABILITATION AND TRAINING OPPORTUNITIES FOR PEOPLE WITH SIGNIFICANT DISABILITIES, AND/OR OTHER BARRIERS TO EMPLOYMENT. IF YOU HAVE A DISABILITY OR OTHER BARRIER TO EMPLOYMENT, PLEASE BE SURE TO FULLY COMPLETE THE ‘ELIGIBILITY FOR SERVICES QUESTIONNAIRE’ TO HELP US DETERMINE THE BEST FIT AND NECESSARY ACCOMMODATIONS FOR YOUR EMPLOYMENT NEEDS.

IF YOU DO NOT HAVE A DISABILITY, PLEASE COMPLETE THE ENTIRE APPLICATION INCLUDING THE QUESTIONNAIRE. BEING A PERSON WITHOUT A DISABILITY WILL NOT IMPACT YOUR ELIGIBILITY FOR HIRE FOR THIS POSITION.

THIS SPECIFIC JOB IS OPEN TO ALL INTERESTED CANDIDATES, BOTH PEOPLE WITH AND WITHOUT DISABILITIES.

WHO ARE WE?

PECKHAM IS A NONPROFIT VOCATIONAL REHABILITATION ORGANIZATION. CURRENTLY WE ARE HIRING ALL ABILITIES.

WE SPECIALIZE IN PROVIDING VOCATIONAL REHABILITATION AND TRAINING OPPORTUNITIES FOR PEOPLE WITH SIGNIFICANT DISABILITIES, AND/OR OTHER BARRIERS TO EMPLOYMENT.

OUR CORE VALUES ARE COMPASSION, DIVERSITY, OPPORTUNITY, EXCELLENCE, PRIDE, COMMUNITY, AND BALANCE. PECKHAM IS AN ORGANIZATION THAT INVESTS IN THEIR EMPLOYEES. IT IS OUR MISSION TO HELP YOU REACH YOUR CAREER GOALS. WE BELIEVE IN PROVIDING HIGH QUALITY SERVICES TO SUPPORT CLIENTS IN REACHING THEIR FULL POTENTIAL. HOW DO WE DO THIS? CLICK THE LINK HERE TO LEARN MORE ABOUT THE SERVICES WE OFFER TO OUR EMPLOYEES!

CUSTOMER SERVICE REPRESENTATIVE

SIGN ON BONUS! RECEIVE $350 AFTER TRAINING!

JOIN THE PECKHAM TEAM!

THE IMPORTANT INFORMATION

WAGE: $15.87 per hour plus $4.23 per hour Health & Welfare Benefit, $17.20 after full clearance is obtained

HOURS: Both FULL and PART time shifts available Mon – Fri 8:00AM – 10:00PM WHAT YOU’LL NEED

• High School Diploma or GED
• At least 18 years of age
• U.S. Citizen
• Proficient in English (written and verbal)
• Basic computer skills (typing, reading comprehension ​

WHAT YOU’LL DO

We are seeking individuals who are looking not just for a job but for a PURPOSE. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent COMMUNICATION skills, CUSTOMER SERVICE soft skills, DETAILED ORIENTATED and FRIENDLY! This position services a government contract that Peckham has held for 10 YEARS! This contract requires you to pass and maintain appropriate SECURITY CLEARANCE. After you pass the SECURITY CLEARANCE, you not only receive a PAY INCREASE, but you will also be APPROVED by the government that you are TRUSTWORTHY to manage sensitive data.

TO DETERMINE IF YOU ARE A CANDIDATE A REVIEW OF THE FOLLOWING WILL APPLY:

• A criminal background/history inquiry
• Employment verification
• Drug screening
• Credit history ​

THE FOLLOWING MAY IMPACT YOUR ABILITY TO GAIN THE REQUIRED AUTHORIZATION:

• Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
• Previous termination from previous employment that involves theft or other
• Drug or alcohol use
• Failure to be honest when responding to the required Federal Security Clearance
• Questions
• A clearance investigation can/will go back as far as 7 years or more

YOUR RESPONSIBILITIES AND REQUIREMENTS

• Promote Peckham’s vision, values, and services to all customers and maintain organization wide quality standards
• Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
• Gather and log information after determining customers’ needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately
• Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner
• Maintain flexibility in work hours and shifts including potential for Saturdays as needed
• Accept other jobs/duties as assigned

THESE JOBS ARE OPEN TO ALL ABILITIES BUT PECKHAM GIVES PREFERENCE TO INDIVIDUALS WITH DISABILITIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

WORK ENVIRONMENT

Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER INFORMATION

This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

SPECIAL NOTES

These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment.

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Email us at jobs@peckham.org
• Call us at (517) 316-4000

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Company Description

Peckham, Inc., a nonprofit vocational rehabilitation organization, provides job training opportunities for persons with significant disabilities and other barriers to employment. Peckham provides people with physical, cognitive, behavioral and socio-economic challenges, a platform to demonstrate their ability, learn new skills, participate in work and enjoy the rewards of their success. Peckham provides opportunities so clients can experience meaningful employment growth.