FLSA Classification: Non-Exempt

Reports to: Co-Directors of Immigration and Asylum Seeker Programs

Schedule: 17 hours per week, generally Monday – Friday, including 2 evening shifts when evening programing is in session and some Saturdays

Position Purpose: Provides direct services to immigrant asylum seeker community along with translation and interpretation

** Essential Functions** :

• Provide linguist and culturally sensitive welcome and hospitality to all participants.
• Conduct needs assessment to identify major stressors of the recently arrived immigrants to inform program development.
• Complete individualized needs assessments among asylum seekers, and develop case plans with particular attention to culture, language, and special circumstances.
• Maintain a high standard of record-keeping according to department’s policies and procedures.
• Provide information about Mercy Center’s programing including but not limited to immigration, educational programming (ESOL, ABE & HSE), social services, and workforce development; make referrals to the different departments, making it easier for them to enroll to such programing.
• Establish and maintain close relationships with and conduct outreach in previously identified asylum seeker communities. Additionally, develop linkages with asylum related key stakeholders around the city.
• Participate in regular trainings and team meetings with supervisors and other Mercy Center staff.
• Provides general administrative support to department staff.
• Additional job-related duties may be assigned as required by the supervisor(s).

Qualifications :

• Experience (including lived experience) with low-income, limited English, vulnerable immigrant populations strongly preferred.
• Previous experience in social services and/or immigration law strongly preferred.
• Knowledge of NYC social service organizations and resources for basic needs of low-income New Yorkers desired; familiarity with African grassroots organizations helpful.
• Strong interpersonal, oral and written communication skills.
• Ability to prioritize and multi-task several urgent projects in a fast-paced environment.
• Computer skills, including familiarity with Microsoft Office and Google applications.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Proficiency in English & fluency in French required; proficiency in other West African language desirable

** Physical Requirements and Work Environment** :

• Generally, works in standard office conditions and climate.
• May work at a desk and computer for extended periods of time.