Job Description

As one of the world’s top RPO providers, PeopleScout is dedicated to encouraging collaboration, ownership, and growth in all our employees, no matter where they are located. PeopleScout’s teams are distinctive and unique, and with so many diverse personalities and differing contributions, PeopleScout is proud to provide all employees with a common thread of positivity and achievement. Discover your potential, learn from the best and be part of an authentic, confident culture when you work with PeopleScout.

DESCRIPTION -- As a Manager, Client Delivery within our Operations team we focus solely on client delivery excellence.  In this role you will be responsible for leading a team and partnering with our client partner to delight key stakeholders in filling critical positions in the clinical research industry.

The Manager, Client Delivery role is defined as an exempt (salaried) role.

The primary responsibility will be to partner and support day to day Business Operations activities, including Executive Reporting, Global Operations Governance and Compliance, Strategic Projects, Quality and Assurance initiatives, Business Continuity, and Finance & Control Processes. Interactions include all members of Client teams, Executive Leadership Team, and Internal departments. 

"This is a remote position that may be performed anywhere except the state of Colorado."

WORK ENVIRONMENT

·         The fast paced environment of an entrepreneurial organization requires the Manager, Client Delivery to have prior success in the following areas:

·         The fast paced environment of an entrepreneurial organization requires the Manager, Client Delivery to have prior success in the following areas:

·         Proven success in as a leader in the Talent Acquisition field

·         Successful track record holding teams accountable to performance goals & service level agreement metrics

·         Ability to collaborate effectively with others, problem solve and diplomatically handle issue resolution

·         Experience discerning the critical messages and potential solutions to leadership

·         Strong data management and reporting capabilities including spreadsheets, enterprise data analytics tools, CRM’s & applicant tracking systems

·         Solid understanding of end-to-end recruitment processes and best practices for sourcing niche roles in the clinical, scientific and corporate arena’s

·         Prior management of Affirmative Action tracking and OFCCP compliance

·         Effective written and oral communication skills including ability to deliver presentations

STRUCTURED RESPONSIBILITIES

CLIENT TEAM/CUSTOMER SERVICE PARTNERSHIP

Client Team/Customer Service Support responsibility includes (1) providing proactive trending insights regarding volume, issue resolution and performance success (2) responding to Client inquiries, concerns and requests, (3) identifying potential areas of operational improvement, and (4) maintain a high level of Client team satisfaction.

INTERNAL TEAM SUPPORT

Provide a supportive, positive leadership style to team members while raising sourcing and partnership skills and celebrating goal driven success.  RPO combines the delight of the customer with the ability to outperform prior results and metric driven SLA’s.

REPORTING

Delivering a story with data is absolutely necessary in this role.  The ability to identify issues or quell concerns with graphical presentation of performance data is a key part of this position.  In addition, contribution to monthly and quarterly business reviews will be critical.  Experience with Excel (Pivot tables & graphs, V-Look Ups, dashboards & slicers required as is prior experience with Applicant tracking systems.  Experience with enterprise data analytics software preferred.)

TRAVEL

Ability to travel as needed (Up to 10%) to client locations.

PeopleScout, a TrueBlue company, has helped define the RPO industry since we were founded in 1991. Our proprietary applicant tracking system and revolutionary processes have simplified and standardized candidate sourcing, selection, hiring, on-boarding and retention for some of the top companies in the world.  Veteran hiring efforts are core to our mission at PeopleScout, and we are proud to have placed more U.S. Military veterans in full-time employment than any other recruitment firm in the world.

PeopleScout is an equal opportunity employer, strengthened by the diversity of our workforce.

Join our Talent Community

PeopleScout is an equal opportunity employer, strengthened by the diversity of our workforce.

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Veteran hiring efforts are core to our mission at PeopleScout, and we are proud to have placed more U.S. Military veterans in full-time employment than any other recruitment firm in the world.

Company Description

PeopleScout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PeopleScout complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation, and training. PeoleScout expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PeopleScout's employees to perform their expected job duties is not tolerated.