Job Description

We are seeking a Customer Service Team Member to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Answer phone calls and emails with great attention to detail and efficiency
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Must be able to type 45 wpm with little to no grammatical errors and also have great phone etiquette

​QUALIFICATIONS:

• Previous experience in customer service
• Ability to prioritize and multitask
• Positive and professional demeanor
• Detail oriented and organized
• Excellent written and verbal communication skills
• Experience with Microsoft Office
• Type test certificate is a plus and will be requested
• Bilingual is a plus

Company Description

We are a fun, fast-growing startup company in the fragrance industry. We are focused on growing our retail site which specializes in online fragrance sales. We believe in rewarding hard work and sharing success!