Job Description

They say you can hear someone's smile over the phone! We are seeking a Full Time Phone Operator to join our team in providing exceptional service to our hotel guests. Your effective and engaging communication will be the key when speaking to your fellow Colleagues and Guests. You will turn moments into memories throughout our Guest’s journey, from their pre-booking welcome to inquiries throughout their stay, and a warm farewell experience that they will never forget.

What is in it for you:

• $23.73 per hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging.
• Take ownership of each call, respond to requests and answer questions while providing exceptional service.
• Handle and distribute faxes, voice messages and written messages for internal and external guests.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through our amenities and services.
• Promote our loyalty program.

Qualifications

• Service focused personality is essential and previous experience working in a guest-service position is preferred
• Computer savvy and working proficiency with Microsoft Office applications preferred
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Ability to work well under pressure in a fast paced environment
• Must hold valid authorization to work in the USA
• Shifts may include mornings, afternoons, evenings, late night, weekends, and holidays

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! **\ #BELIMITLESS **