Physician Practice Medical Assistant – Receptionist – Flex Role

RPO PHYSICIAN PARTNERS

Physician Practice Medical Assistant – Receptionist – Flex Role

Houston, TX
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Job Title: Physician Practice Medical Assistant – Receptionist – Flex Role

    Reports To: Practice Manager

    Department: RPO Physician Partners – Dr. Stacey Jones

    Location: 509 W Tidwell Road

    Suite 100

    Houston, TX 77091

    Position Summary

    The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.

    Essential Job Functions

    • Greet and assist patients, visitors, and vendors in a friendly, professional manner.

    • Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.

    • Verify patient insurance, collect co-pays, and process payments.

    • Communicate appointment reminders and follow-up information to patients.

    • Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.

    • Ensure a clean, organized reception and waiting area.

    • Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.

    • Process incoming and outgoing patient referrals.

    Scope of Work

    • The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).

    • This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.

    • A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.

    Minimum Qualifications

    • High school diploma or equivalent.

    • Previous experience in a healthcare reception or front desk role.

    • Previous experience in a medical assistant role.

    • Strong communication, interpersonal, and organizational skills.

    • Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).

    • Demonstrated ability to multitask and provide excellent customer service.

    • Basic understanding of insurance verifications and billing processes.

    Preferred Qualifications

    • Medical Assistant certification (CMA, RMA) if performing clinical duties.

    • 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.

    • Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.

    • Knowledge of medical terminology and HIPAA regulations.

    • Fluency in Spanish is preferred (but not required).