Job Description

POSITION: Order Entry/Customer Service Clerk

DESCRIPTION: We are seeking an experienced Part-time to full-time Order Entry/Customer Service Clerk to join our dynamic Resort Sales team! We are a sales souvenir importer in San Fernando. To apply you must be creative, hard working, detail oriented with 2+ years administrative/data entry/order entry or related experience. YOU WILL BE ENTERING PURCHASE ORDERS FOR OUR STOCK SOUVENIRS LINE FOR 70% OF THE WORK DAY AND ASSIST WITH GENERAL CLERICAL SUPPORT (INCLUDING TRADE SHOW CLERICAL SUPPORT) FOR THE REMAINING 30% OF THE DAY. Light customer service support over the phone is also required.

We are an award winning sales team with a great reputation for setting industry trends and service standards. We are the leaders in our industry and have been in business for over 40 years! We are also proud to be 6 time winners for being one of the best places to work by Counselor Magazine!

Unlike many companies, we have the experience and talent to weather these challenging economic times! We are stable, growing and offer a positive, professional, fun work environment with opportunities for growth and development. We are seeking only the best candidates to join our team!

OVERVIEW

Performs a combination of customer service and order entry tasks, as assigned by the Customer Service Lead/Department Management.

POSITION RESPONSIBILITIES:

• ENTER PURCHASE ORDERS (70% OF WORK DAY): Processes incoming purchase orders, order changes, adjustments, and cancellations from the senior account representatives or directly from customers.
• Back Up: Answering customer inquiries concerning order status, inventory availability, pricing, etc.
• Has knowledge of product line, prices, delivery & shipping times.
• Maintains communication with other departments to ensure order completion.
• Utilizes the company database to retrieve customer information, stock status information, and enter customer orders in a timely manner.
• Basic administrative sales support.
• Trade Show Support: Assisting The Customer Service Lead in processing Trade Show paperwork and assisting with sample and sample board preparation.
• Performs other related duties as assigned by the supervisor, senior representative or manager.

REQUIREMENTS:

• Ability to maintain high volume workload, meeting deadlines, while maintaining a high level of customer service
• Strong verbal skills and good written communication skills required
• Excellent Organizational Skills
• Strong telephone etiquette skills
• Good Troubleshooting Skills
• Minimum 2 years experience in a sales and customer service environment
• Exceptional interpersonal skills
• Must be extremely detail oriented
• Must have a good memory
• Must be a team player
• Must be able to effectively use a PC including Microsoft Office (or equivalent programs) and a Windows based environment

MENTAL DEMANDS:

Basic English, Math and written/verbal communication skills needed.

SPEAKING:

Speak clearly and distinctly with appropriate pause and emphasis, correct pronunciation, variations in work order, using present, perfect, and future tenses.

PHYSICAL DEMANDS - STRENGTH RATING

Able to sit up to 8 hours per day in a cubical setting. Able to push, pull and lift up to 10 lbs. Ability to climb stairs throughout the day (department located on second floor, bathrooms and break room are on the first floor).

Please Note: We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, age, religion, gender, national origin, disability or veteran status.

Company Description

We make the key-chains you buy on vacation! We are the leaders in our industry and have been in business for over 40 years! If you believe that “The difference is service” and you like working in a fast-paced, driven environment, then we want you on our team! We are 6 time winners of “The Best Place to Work” competition, by Counselor Magazine and Promotional Products Business Magazine. We are welcoming candidates from other industries to apply for this opportunity. Are you a “stand-out”? Are you the “Employee of the Month” with every job you have had? Are you looking for a real career where you can contribute your talents and “shine”? Then CLICK TO APPLY!