Job Description

Job Title: Training Coordinator Job Status: Full Time - Non-Exempt Reports To: Anabela Grenier/CEO-President The primary function of the Training Coordinator job's duties calls for someone who can shift smoothly as priorities and demands change. The person in the role needs to be flexible, versatile, and even-keeled. The job may ask them to display empathy and build bridges with colleagues. They may also occasionally be expected to serve as a dynamic thought partner and innovative leader, based on their broad understanding of the business, its progress, and its current needs. Technical expertise may not be required in every area. Still, a baseline understanding of different systems and processes throughout the organization will be essential. This person may be asked to serve as a liaison between teams, helping others get up to speed even when they have just a general understanding of a concept or project. If the job involves managing others, this individual will need to be a versatile communicator, adept at catering to the strongest drives and behaviors of different team members. They will be critical in balancing conflict, both in terms of work priorities and when differences in opinion arise. They must display an inherent sense for team dynamics - understanding when to be vocal, when to motivate others more subtly, when to delegate, and when to let team members work things out on their own. Knowledge, Skills, and Abilities for the Training Coordinator responsibilities include but are not limited to: * Responsible for the design and develop training programs. * Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, and professional development classes). * Market available training to employees and provide necessary information about sessions. * Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed. * Use known education principles and stay up to date on new training methods and techniques. * Design, prepare and order educational aids and materials. * Assess instructional effectiveness and determine the impact of training on employee skills and KPIs. * Gather feedback from functional trainers and trainees after each educational session. * Maintain updated curriculum database and training records. * Host train-the-trainer sessions for internal subject matter experts. Qualifications: * Minimum of one to three years of related field or banking training experience preferred. * AS degree in Education, Training, HR or related field preferred. * Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role. * Knowledge of instructional design theory and implementation. * Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) * Familiarity with traditional and modern job training methods and techniques. * Experience with e-learning platforms. * MS Office proficiency. * Advanced organizational skills with the ability to handle multiple assignments. * Strong communication skills. Company Description At Pioneer Valley Credit Union, we create an environment where open communication and mutual respect are valued. As we continue to advance in introducing new technologies to our members to satisfy their financial needs and offer the modern conveniences for today's discerning consumer; we continue to embrace the warm interaction for which credit unions are founded. Our employees are committed to a strong set of values and member service philosophy, dating back to the opening of our doors in 1923. We strive to add value to our member's lives by providing them with fast, easy and convenient service. The Credit Union Philosophy of "People Helping People" is and will always be our main priority. Pioneer Valley Credit Union is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Company Description

At Pioneer Valley Credit Union, we create an environment where open communication and mutual respect are valued. As we continue to advance in introducing new technologies to our members to satisfy their financial needs and offer the modern conveniences for today’s discerning consumer; we continue to embrace the warm interaction for which credit unions are founded. Our employees are committed to a strong set of values and member service philosophy, dating back to the opening of our doors in 1923.\r\n\r\nWe strive to add value to our member’s lives by providing them with fast, easy and convenient service. The Credit Union Philosophy of “People Helping People” is and will always be our main priority.\r\n\r\nPioneer Valley Credit Union is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.