Customer Support Specialist (Deckhand)
Every ecommerce business deserves the cheapest shipping rates. That’s why Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs.
We’re currently on the lookout for exceptional pirates to join our motley crew as remote Customer Support Representatives. You’re a fast learner with a sharp wit, which you’ll use to write entertaining answers to technical questions over live chat and email. Your deep-seated patience and ability to say the same thing in different ways will help thousands of small businesses succeed with our software.
Pirate Ship is a remote-work company, and like any jolly crew of pirates we operate in a casual and creative atmosphere, where everyone’s ideas are welcome and having fun is encouraged. We offer competitive pay, exceptional benefits, and the opportunity to tell people you’re a pirate when they ask what you do. As Steve Jobs said, “It’s more fun to be a pirate than to join the navy!”
$54,000 per year + Bonus Incentives.
Medical, Dental & Vision. 100% Employer paid premiums for individuals with a generous contribution towards family.
401k with Employer Match
Unlimited PTO
Life Insurance
Short and Long-Term Disability
All the high-end tech you’ll need to work from home.
The most aRRRRRsome company culture on the seven seas!
Plot a course: You’ll be taught everything you need to know about shipping—no prior knowledge required!
Splice the mainbrace: You’ll work collaboratively with your crewmates with a schedule that may include weekends, evenings and some holidays.
Fire the cannons: You’ll use your exceptional typing skills to write rapid-fire live chat responses to any customer that needs your help… and your friendliness & empathy will get you through even the saltiest ones.
Uncover hidden treasure: You’ll teach customers how to best use Pirate Ship to save more of their loot.
Ride the seas of change: You’ll be comfortable in a startup environment where there’s lots changing all the time.
Sail from your port o’ call: You’ll be working from home, but will connect with your crewmates throughout the day over chat, voice, and video through company-provided equipment.
Hoist the Jolly Roger: You’ll have the opportunity to share your background, experience and interests with the crew to enhance our fun, progressive culture.
Collect your booty: Pirate Ship pays more than all the other landlubbers because we value your creativity and passion.
Make our competitors walk the plank: You’ll have fun interactions with customers that nobody else can beat!
Ability to work from home/remotely
Reliable Wifi
Friendly & patient attitude
Fast & accurate typing
Tech-savvy
Ability to quickly multi-task
Detail-oriented
Epic texting abilities (iOS or Android)
Ecommerce or small business experience
Previous chat experience
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Pirate Ship is committed to provide equal employment opportunity (EEO) and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Pirate Ship will provide reasonable accommodations for qualified individuals with disabilities as needed. Our team of EDI consultants continually review and improve our company so it is a safe and supportive environment for everyone. We welcome feedback for making our company a lighthouse in the industry.