Job Description
** Role**
The Key Account Manager provides leadership internally and externally in managing and growing Pixelle’s larger regional and some national account customers. Develops a customer relationship management strategy, to build strong senior level contacts at key accounts. Drives new business development, implements marketing and sales plans, which support Pixelle’s vision for growth and profitability. The Key Account Mgr. must manage and balance a broad set of responsibilities, including market analysis, pipeline management, demand planning, and business commercialization. Product segments include Printing & Publishing Papers, Digital Imaging, Carbonless & Converting grades.
** Accountabilities**
- Applies specialized market knowledge and advanced commercial paper experience to develop new business and enhance product mix/profitability.
- Develops and implement sales strategies to service and grow large accounts. Coordinates with commercial leadership and support teams to achieve total customer satisfaction. Establishes metrics and/or customer feedback mechanisms with which to evaluate and target improvement opportunities.
- Achieves budgeted sales volumes, including new business and new product targets, while managing travel and support costs.
- Contributes to collaborative work with marketing, product management, and customer service to improve mix and/or margin progressively and strategically over time.
- Works closely with Quality / Product Assurance in coordinating customer complaints satisfaction on a timely basis.
- Coordinates credit screening, customer payment compliance and follow-up, and makes informed credit recommendations working closely with the Corporate Credit.
- Generates an 18-month rolling forecast for volume and pricing by account on a monthly basis (data used for Demand Planning and the S&OP process).
- Remains diligently up to date with the Commercial Specialties Products portfolio to allow for better screening of opportunities when prospecting.
- Negotiates all long-term contracts with approval from Director and Vice President. Coordinates pricing strategies for strategic accounts, new inquires, and customer contracts.
- Proactively communicates with senior management on critical strategic issues. Works effectively to solve customer problems, both independently and by facilitating the right people, as needed.