Now Hiring! Lead Sales Floor Manager

Schedule: Various Work Shifts

FLSA Status: Non-Exempt

Pay Rate: $22.00 Hour

Location: Waukegan, IL 60085

Who We Are? www.planet13lasvegas.com

Planet 13 Holdings, Inc. is a cannabis company based in Nevada, United States. On Nov 1, 2018, the company opened its cannabis dispensary in Las Vegas which became the most significant cannabis dispensary in the world at 112,000 square feet.

The company operates through Planet 13 Cannabis Superstore & Entertainment Complex and other sub-brands like Medizin, Trendi, Leaf & Vine, PURC, and Planet M. The product portfolio of the brands is primarily cannabis products while PURC is a coffee brand.

The company has expanded across the United States and has dispensaries in Orange County, California, Florida, and Illinois.

What You’ll Do:

Help with daily operations, including shift opening and closing procedures.

Facilitate staff compliance with all company policies, processes, and procedures.

Work with the senior management team to increase sales and traffic volumes.

Empower the team by providing a clear direction and providing ongoing coaching and support.​

Maintain the highest level of presentation, customer service, and compassion for all customers.

Stay informed and knowledgeable about state and local laws, regulations, and industry news.

Comply with company cash handling policies.

Assist with the management and performance review of sales floor staff.

Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.

Maintain and create schedules for Sales Associates and Customer Service Representatives.

Track and maintain all employee training documents.

Manage employee job-specific training (Sales Associate & Customer Service Representative)

Manage and update training documents and SOPs accordingly with business changes.

Assist and manage accounting investigations & and audits pertaining to sales.

Ensuring hourly sales numbers and customer counts are sent hourly via Bitrix sales thread.

Comply with all HR policies including confidentiality and non-disclosure.

Review and delegate job responsibilities, e.g.: operations, facilities, cleaning, etc.

Manage store personnel as assigned by the General Manager.

Participate in monthly management meetings.

Communicate any work issues related to the store to the General Manager, e.g.: customer complaints, employee work issues, safety concerns, product shortages, etc.

Assist HR and GM with employee discipline, coaching, and discussions.

May assist in the hiring process by participating in the interview process.

Handle escalated customer service complaints.

Supervisory Responsibilities:

Directly supervise 15+ employees per shift in the Sales Department. Carry out supervisory responsibilities per the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

What you will need:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Continuous Learning - Assess own strengths and weaknesses; seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services.; continually works to improve supervisory skills.

Business Acumen - Demonstrates knowledge of market and competition; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control.

Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values and respects diversity.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.

Planning/Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Completes work in a timely manner; works quickly.

Reasoning Ability- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have experience with an Inventory system, and Microsoft Office software.

Certificates, Licenses, Registrations:

Must acquire an Agent Identification Card and be 21 years of age or older. Must complete Sexual Harassment Prevention Training and Cannabis Responsible Vendor Training within the first 90 days of employment.

Safety and Security:

Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee must be able to speak and hear. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

What’s In It for You:

Competitive Pay

Health, Dental, and Vision Insurance

Basic Life Insurance

I understand that I must obtain and continuously hold, at my own expense and as my individual responsibility, an Agent Identification Card to comply with state cannabis regulatory requirements. I am aware that expenses associated with the Agent Identification Card may be eligible for reimbursement according to company policy. Additionally, I agree to complete Sexual Harassment Prevention Training and Cannabis Responsible Vendor Training within the first 90 days of employment. I understand and acknowledge that failure to hold an active Agent Identification Card or complete the Sexual Harassment Prevention Training and Cannabis Responsible Vendor Training within the first 90 days of employment shall constitute valid cause for termination of employment by the employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status, or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.