Overnight Customer Service Representative

Planet Fitness - PF Baseline Fitness

Overnight Customer Service Representative

Iowa City, IA +3 locations
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Flexible schedule

    Free uniforms

    Opportunity for advancement

    Training & development

    Job Summary

    The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate needed updates to member’s accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    Assist in maintaining the neatness and cleanliness of the club.

    Close shift for that business day.

    Create a bank deposit for next day.

    Qualifications/Requirements

    Customer service background preferred.

    Basic computer proficiency.

    A passion for fitness and health.

    Upbeat and positive attitude!

    Punctuality and reliability is a must.

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

    Strong listener with the ability to empathize and problem solve.

    Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    Must be 18 years of age or older.

    Physical Demands

    Continual standing and walking during shift.

    Continual talking in person or on the phone during shift.

    Ability to work 3rd shift (overnights).

    Must be able to occasionally lift up to 50 lbs.

    Will occasionally encounter toxic chemicals during shift.

    Other

    Employee Recognition Program

    Advancement Opportunities

    Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Locations
    Ventura, CA • Parker, CO • Longmont, CO • Iowa City, IA