Job Summary

The Human Resources Benefits & Onboarding Coordinator will represent the Human Resources department and help to facilitate all HR functions and programs in support of our business and clubs, globally.

The position will be focused on completing onboarding-related activities and assisting employees with enrollment in medical, dental and vision insurance plans; administrating COBRA, leaves of absence and worker’s compensation; establishing and maintaining accurate and up-to-date personnel records; improving HR policies, processes, and practices and recommending changes to HR leadership. The role will also assist with a substantial amount of research, data analysis, and reporting as it relates to employee productivity and HR programs.

The Human Resources Benefits & Onboarding Coordinator will be a key contributor to ensuring compliance and data integrity standards are withheld throughout the department and organization.

Essential Functions/Key Responsibilities:

Provide new employees with an explanation of benefits and instruct them on enrollment and fulfillment procedures

Resolve employee issues with insurance providers and other benefits administrators

Process enrollments quickly and accurately

Issue benefit notices and plan documents as required

Participate in plan audits and ACA analysis and reporting

Respond to employee inquiries via e-mail and phone in a timely manner and manage the Human Resources inbox

Support the recruiting and onboarding process including running background checks, preparing offer letters, and working closely with payroll to ensure all necessary paperwork is completed in a timely manner

Support processing of status changes and terminations, collecting supporting documentation and initiating communication with other departments and external vendors as needed.

Maintain employee files, conduct regular audits of employee information to ensure accuracy, and run reports as requested

Ensure company-wide training compliance, enrolling employees in and tracking new hire and annual training initiatives

Process verifications of employment and respond to unemployment claims

Complete ongoing training in HRIS system in order to gain expertise and serve as a subject matter expert for the organization

Other duties as assigned based on business needs

Skills & Qualifications

Bachelor’s degree or equivalent experience and 1-2 years of experience working in a professional environment

1-2 years of benefits administration experience desired, through internships and professional experience

HRIS system experience required

Strong communication skills and the ability to communicate effectively with a remote work force

Strong organizational skills and attention to detail

Analytical skills and the ability to work with Microsoft Word, Excel and PowerPoint

Ability to work in a demanding environment with demonstrated ability to juggle multiple competing projects and demands

Ability to work independently as well as part of a team

Desire to learn and grow within the Human Resources discipline through exposure to varied responsibilities and projects.

Other

Supervisory Responsibility: None

Travel: None

Physical Demands: This position requires the ability to occasionally lift office products and supplies, up to 20 pounds and operates in a professional office environment using standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to stand; walk; use hands and arms to reach, handle or feel.

Work Environment: Professional office environment

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.