Job Description

PlanetArts mission is to be the leading online destination for personalized invitations, announcements, home dcor and other personalized products. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Visit www.planetart.com to learn more.

OVERVIEW

Due to COVID precautions, we work three days in the office and two days at home in a hybrid model. While in the office, facemasks may be required as recommended by state and county health agencies. This is subject to change at any time.

The shift for this position is flexible and may include evenings and weekends.

WHAT YOULL DO

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

REQUIREMENTS

WHAT YOU'LL NEED:

• Excellent written and verbal communication skills

• Friendly, bright and outgoing personality with a "can do" attitude

• Internet savvy, general computer skills, and at least average typing skills (40wpm)

• Preference for at least one-year customer service experience in a call center environment

• Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.

• Reliable attendance

• Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.

• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

• Covid-19 vaccine is required - reasonable accommodations will be considered

WORK FROM HOME REQUIREMENTS

• Reside within easy commute distance to one of our locations
• Private, distraction free environment
• Reliable high-speed internet access (non-Wifi connection for computer)
• Experience working from home in Customer Service preferred

BENEFITS

PlanetArt offers a comprehensive benefits package including:

• Health Insurance
• Life Insurance
• 401(k)
• Paid Time Off
• Hybrid In-Office Work Schedule
• Employee Product Discounts

Company Description

Through our network of websites and mobile apps, PlanetArt gives consumers the opportunity to design personalized products like holiday cards, photo canvases and customized gifts that are professionally printed. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events.