Retail Sales AssociateClassification: Non-ExemptReports to: Retail Store Manager

Job Summary:The Retail Sales Associate is of great significance to Plant Therapy. A person in this position will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our customer experience a positive one.

Essential Functions:• Welcome and greet customers as they enter the store.• Offer help and provide direct assistance to customers.• Provide in-depth product knowledge including features, benefits, and overall value.• Answer customer questions and concerns.• Assist to the unique and individual shopping needs of each customer.• Cross-sell and encourage beneficial product add-ons.• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.• Process purchases, returns, and exchanges.• Handle customer complaints in a calm and professional manner.• Help organize backstock and perform inventory counts.• Organize and replenish front stock and help merchandize store.• Maintain a clean and tidy work and retail space.• Be enthusiastic and informative about all products.• Help create a positive environment in which to shop and buy.• Work as a team to achieve sales goals.

Preferred Qualifications:• Strong interpersonal and communication skills

• Ability to calculate basic math functions; familiarity using POS systems.

• Comfortable standing for long periods of time; can lift up to 20 pounds.

• Flexible schedule availability including weekends and holidays.

• High school diploma or equivalent

• 2 years’ customer service experience

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.