Description

The Platform Administrator will be responsible for the configuration, maintenance, and optimization of our technology platforms to ensure they meet our clients' needs and provide exceptional service reliability. This role requires a strong background in IT infrastructure management, a deep understanding of various technology platforms, and excellent problem- solving skills. This role also demands an eagerness from the incumbent to automate recurring tasks through various methods, for example, scripting repeatable technical tasks and procedures using various scripting tools and languages. Examples may include SQL, PowerShell, PowerApps, etc. The Platform Administrator will report to the Platform Manager.

We are looking for talent who are physically located in Madison/Milwaukee, WI or Denver, CO to support our business. While this is a great opportunity to gain more experience with Platform Administrator role at Applied Tech, you will also be able to work from home, M-F.

Primary Responsibilities

• Platform Configuration: Configure and maintain technology platforms, including servers, networks, and cloud-based infrastructure, to meet internal and client requirements and industry best practices.

• Performance Optimization: Monitor platform performance and adjust as necessary to ensure optimal performance and availability.

• Security Management: Implement and maintain security measures to protect client data and systems, including application configurations, access controls, and regular security audits.

• Backup and Disaster Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and business continuity.

• Patch Management: Apply patches and updates to ensure that platforms are up to date and protected against vulnerabilities.

• Troubleshooting and Issue Resolution: Identify and resolve platform-related issues promptly, minimizing downtime and service interruptions.

• Documentation: Create and maintain comprehensive documentation of platform configurations, procedures, and best practices.

• Client Support: Provide technical support to internal and clients requests, addressing their platform-related inquiries and issues in a timely and professional manner.

• Collaboration: Collaborate with cross-functional teams, including technical support, engineering, and sales, to deliver exceptional service to clients.

Education & Qualifications

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience as a technology platform administrator or similar role in a managed services environment.
• Familiarity with Remote Monitoring & Management Tools (CW Automate/RMM, N- Able/N-Central, Addigy, Datto RMM)
• Skilled in using/maintaining an RMM tool including client and endpoint management, and agent deployment.
• General API/Intergration configuration experience.
• Willingness to perform recurring tasks based on various schedules.
• Strong Knowledge of IT Infrastructure, including servers, networks, and cloud-based platforms.
• Proficiency in administering operating systems (e.g., Windows, Linux) and virtualization technologies.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified Azure Administrator, or similar, are a plus.
• Ability to work independently and as part of a team, with a strong commitment to client satisfaction.

Compensation

• Non-Exempt
• $60,000-$85,000 Based on experience

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Soft Skills

Supervision/Autonomy

Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.

Planning/Organization

Able to organize incoming requests for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.

Process Management

Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.

Communication

Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.

People Skills/Conflict Management

Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.

Physical Requirements

• Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day

• Ability to sit for an extended period

• Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email

NOTE : This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.