Benefits:

401(k)

Bonus based on performance

Company car

Company parties

Free uniforms

Health insurance

Paid time off

Training & development

Description: Successful service industry plumbing companies need a great plumber with professional customer service and trade skills to handle the service needs of customers

Receive and answer within reason all incoming telephone calls and messages from Dispatch/management daily to coordinate schedule and support the needs of the business

Utilizing dispatch software as needed to create invoices, document the history of the jobs through both notes as well as photographic documentation, travel ETA, and Job progress on each job before being dispatched to the next one

Handle calls for a variety of customer needs

Successfully diagnose a variety of issues

Communicate the value levels of different options

Communicate with customers to educate and support the decision-making process

Appropriately use supplies for each job, and communicate on supply usage

Successfully install a job to meet quality expectations of code, and professionalism

Show Installation throughout before and after method

Communicate with dispatch/dispatch Software on successful completion

Company vehicle:

Maintain a valid driving license

Maintain the personal driving records to facilitate the privilege of a company vehicle

Maintain the safety of company vehicles through safe driving and secure staging

Take home privilege based on maintaining sales goals, and safe behavior

professionally handle all interactions with customers in keeping with company standards

Attend and participate in mandatory training

Maintain safety expectations of Oak Plumbing at all times

Other duties to be assigned by management

Sales Expectations:

Maintain job average closing ratio above 75% minimum

Maintain minimum monthly sales above $75,000

Maintain a minimum margin of 60%

Review sales performance with management monthly and quarterly for opportunities and performance.

Direction:

Train other members of Oak Plumbing staff on the procedure, tactics, and KPI for successful Sales

Direct and follow up with installation personnel to manage the completion of sold work. Note and record issues that require intervention and resolution

Experience/Skills required:

Mechanical Plumbing knowledge, Positive Communication skills, Organization, Follow-up, and knowledge of Service Titan are a necessity

Ownership of own tools and equipment

Exemplary record of sales and customer service

Empathic communication techniques

Sales Techniques and person-to-person communication

Lift 80+lbs regularly, crawl, twist, and work in tight confined spaces

Job Expectations:

As Sales Advisor:

Amount above base Commission conditional on the completion of the following expectations. (Please note not following these expectations can and will also result in disciplinary actions up to and including termination.):

Job Detail level, pictures, billing meeting Margins, (Cost of materials must be less than 20% of job value and Direct labor must be less than 20%) and cycle time of closure meeting expectations

Parts list recorded into Service Titan on the day of sale. This is to ensure parts are ordered in a timely fashion

Multi-Day jobs to require layout time on the first day, and closing time on the last day to collect and quality check

Support all customer concerns

Completion of closed job review with manager

Schedule and hours:

Full-time: Monday-Friday with Intermittent weekend and after-hours support

Time off to be scheduled >48hrs notice

Compensation:

Salary: $1280 weekly

Commission: 20% minus direct labor monthly