Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Northern One Hour Heating & Ben Franklin Plumbing is a locally owned and operated residential heating, cooling, and plumbing business servicing the Twin Cities Metro area since 1990. Due to continued growth and expansion, we are seeking an experienced Plumbing Coordinator to help schedule and set up plumbing sales, service, and installation calls. If you like helping customers and have experience in customer service or have worked as a coordinator, Northern One Hour Heating & Air Conditioning and Ben Franklin Plumbing & Drains have a great opportunity for you!

We are looking for individuals who meet our Northern CORE VALUES!

Our Northern Family: We work as a team, care for one another and have fun!

Help Others: We are Passionate about Helping Others.

Do the Right Thing: We are not perfect, but we always do what's right.

Eager to Learn & Grow: Always reaching and growing to learn our craft.

One Hour has a strong recognized brand, supported by corporate marketing support, along with a positive and professional work environment, company training, and competitive company benefits.

Responsibilities

Working with the Plumbing sales team to coordinate the Install of equipment and schedule Sewer Liner Installs

Pull permits and help make follow-up calls on estimates and installations.

Ability to follow scripting while prioritizing call lead types for maximum efficiency and success.

Must be Detail Oriented and have the ability to Multitask.

Set up jobs and place them on the dispatch board/ability to future forecast to fill the schedule.

Open and close jobs

Register equipment and warranty information.

Pull permits with the city on every job.

Requirements

1-3 Years of Plumbing Sales & Installation Coordinator Experience Preferred.

1-3 Years of Customer Service Helpful

A strong understanding of the Twin Cities Marketplace Helpful

Excellent Communication and Customer Service Skills

Ability to multitask under pressure.

Good written and verbal skills

Good computer skills are needed.

Positive Attitude a Must!

Responsibilities

1-3 Years of Plumbing Coordinator Experience Desired

Several Years of Customer Service Helpful

A strong understanding of the Twin Cities Marketplace Helpful

Excellent Communication and Customer Service Skills

Understands the importance and balance of teamwork and working effectively with our internal/external customers.

Ability to multitask under pressure.

Good written and verbal skills

Good computer skills needed.

Positive Attitude and team player a MUST!

Qualities for Success:

People-oriented and results-driven.

A passion for delivering excellent customer service.

Possess excellent oral, written, and telephone communication skills.

Competent office software skills.

Dedicated to continuous learning.

Hardworking, persistent, and dependable.

Exhibit a positive and professional attitude.

Self-motivated and self-directed.

Demonstrate patience, persuasiveness, and persistence.

Self-assured and confident in asking for the sale.

Effective in managing a large volume of incoming phone calls, chats, and emails.

Possess excellent time management and organizational skills.

Excel in a fast-paced, high-energy environment.

Value collaboration and teamwork.

Demonstrate good judgment and creativity.

Detail oriented and ability to multi-task

Act with integrity and honesty.

Benefits

Hourly Pay

Medical Insurance, Dental & Vision

Life Insurance Coverage

Short Term Disability

Long Term Disability

401K Match

Holiday Pay

Vacation Pay

Plus, many other spiffs, contests and fun work environment

Job Type: Full-time

Pay: $23.00-- $25.00 per hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.