Job Description
** SEASONAL POSITION - TEMPORARY**
As a Bartender with Fairmont Hotels, you will be an ambassador for the exceptional service of Acqua, our pool area. Your warm, attentive guest service and passion for mixology is worth raising a glass to!
This position will have direct contact will all guests. The bartender will make drinks, take, and deliver food and drink orders in a prompt and courteous manner while maintaining a high level of quality and consistency. The bartender must enjoy working outside in a fast-paced atmosphere. This person must be highly motivated, energetic and possess excellent and polished communication skills.
ESSENTIAL DUTIES and RESPONSIBILITES Include but are not limited to the following:
Uphold the Fairmont values and mission statement while performing all tasks
Adhere to all company policies and procedures
Consistently offer professional, friendly and engaging service
Provide the highest quality service to all guests at all times, by instilling the company philosophy.
Responsible for being the point person to meet and greet all guests and visitors entering the pool area
Responsible for escorting guests to their preferred area of pool when required
Prepare and set up the bar as per requirements
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures, opening/closing checklists and service standards
Assist with ordering, restocking, and complete the inventory list.
Assist with bar inventory at month-end
Have full knowledge of beverage lists and promotions
Have full knowledge of all menu items, garnishes, contents and preparation methods
Take orders, answer questions, and make recommendations for menu listed products.
Mix drinks and control the beverage stock as per guidelines
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
Monitor and maintain cleanliness, sanitation and organization of bar top, tables, and pool area
Responsible for correctly handling cash, credit and comp procedures and properly completing paperwork
Assist in keeping pool deck clean, towel pick-up, placing towels on chairs, and some bussing required
Facilitate bookings of certain sections when required
Participate actively in the resolution of guest concerns.
Assist guests with ADA equipment (pool lift chair and wheelchair lift)
Use appropriate upselling techniques.
Understand the processes of delivery and removal of all product and equipment.
Handle all guest checks according to Hotel policy.
Maintain pars and equipment as needed to successfully accomplish all service tasks.
Complete side work as assigned by Manager.
Engage and genuinely interact with guests while anticipating their needs
Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
Work well with others as a team
Assist in filling in at other F&B areas and/or outlets as needed
Display a congenial appearance and is well groomed at all times.
Maintain regular and predictable attendance
Perform other duties as assigned or needed
Qualifications
Prior bartending experience with a minimum of 1 year in a similar environment.
Previous point of sale system experience
Requires excellent and polished communication skills
Must be able to speak, read, write and understand the English language.
Must possess basic math skills and the ability to use a calculator.
Ability to solve problems and make rational decisions.
Must have superior guest service abilities as well as a complete understanding of California serving guidelines.
Possess a proven track record for guest satisfaction
Possess a strong sense of urgency
Display a pleasant and cheerful disposition
Maintain a high level of integrity
Display a confident and professional appearance at all times and always meet company grooming standards
Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
Show eagerness and capacity to learn
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work with minimal supervision
Ability to work cohesively with fellow colleagues as part of a team
Able to work outdoors
Able to work flexible hours including weekdays, weekends, and holidays
Additional Information
What is in it for you:
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.