Benefits:

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

POSITION DESCRIPTION

Title: Pool Operations Coordinator (POC)

Reports To: Assistant General Manager

FLSA Status: Non-exempt

Direct Reports: Deck Supervisors

Job Summary:

Oversee the quality and success of all pool and swim lesson operations:

Maintain expert-level knowledge of the Goldfish Swim School curriculum

Manage Deck Supervisors, Swim Instructors and all other on-deck staff

Deliver excellent swim lesson experiences based on the GSS curriculum and strong communications with students and parents/guardians

Facilitate excellent shift flow (huddles, teacher rotation, etc.) and sub when needed

Maintain the pool environment and ensure compliance with our operational standards (roster management, cleaning checklists, etc)

Monitor proper class placements and adjust class capacity to optimize efficiencies

Develop staff through onboarding and ongoing training, holding them to high standards and improving their performance

Act as a GSS “ambassador” to ensure a WOW customer experience and Make People Happy!

Live our core values as well as our leadership philosophies and practices

Desired Skills & Abilities:

Positive, outgoing personality / a team player in a collaborative environment

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Experience with G-Suite preferred (Docs, Sheets, Forms, Slides, etc)

Able to problem solve in a fast-paced environment with competing deadlines and multiple projects

Willingness to take direction and feedback in an effort to grow and improve

Able to open/close facility

Education/Experience:

High school diploma or GED required.

2+ years as a swim instructor preferred

Experience as a youth sports instructor/coach, camp counselor and/or teacher preferred

Certificates & Licenses: CPR/AED, First Aid and Ellis Lifeguarding certifications required. Certified Pool Operator (CPO) certification required. Training will be provided.

Work Environment: The employee will be regularly exposed to heat and humidity. Noise level is usually moderate. Minimum required availability: 4 days per week including 2 week nights and 1 weekend day.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.