Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

SUMMARY:

Under the direction of the F & B Manager, is responsible for providing outstanding service of food and beverages to owners and guests.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Greet owners and guests with Aloha as they arrive at the pool and present them with menus and ordering options. Answers questions, and makes suggestions regarding food and service
• Have thorough knowledge and understanding of menu items and regularly requested beverages, including ingredients, preparations methods to be able answer questions and make recommendations
• Accurately take food and beverage orders. Note any dietary restrictions and special requests. Submit orders through food and beverage point-of-sale system or other method as directed by management.
• Accurately and clearly relay orders to kitchen and bars.
• Deliver orders promptly and professionally, ensuring proper presentation of garnishes, plate decoration, and quality
• Keep poolside and dining areas clean and organized, including cleaning tables, picking up debris, and resetting areas for new guests.
• Monitor guest dining to respond to additional requests and determine when to clear items and when the guest has completed their drink/meal.
• Process guest checks and handle payments through food and beverage point-of-sale system or other method as directed by management.
• Perform all necessary preparation for meal service.
• Adhere to all company procedures regarding emergency protocols, sanitation, and proper food handling techniques.
• Assist Hualani’s operation when needed, including special events and projects
• Work with other department managers to ensure property goals are achieved.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required. Valid Drivers license and TB Clearance.

Education and Experience:

• Minimum 6 months of food and beverage experience
• Prior experience in customer service.

Required Knowledge and Skills

• Excellent communication and interpersonal skills to interact with team members, owners, and guests.
• Detail oriented and committed to maintaining a high standard of cleanliness and presentation.
• Knowledge of health and safety regulations, sanitation standards, and cleaning procedures.
• Ability to work under pressure and handle multiple tasks efficiently.
• Comfortable and proficient using computerized systems
• Correct business English, including spelling, grammar, and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person, by video conference, and over the telephone.
• Practices in compliance with local liquor laws.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to stand and walk for the duration of the work shift. While performing duties of this job, the associate is regularly required to stand; walk; bend; stoop; use hands and fingers; handle or feel objects, tools, or controls; and talk or hear. The associate frequently is required to reach with hands and arms. Exposure to outdoor elements like heat, cold, rain, humidity, and sun.

The associate must frequently lift and/or move up to 20 pounds and move up to 40 pounds with assistance.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.