Job Description

POSITION SUMMARY:

The Vice President of Operations reports directly to the Chief of Operations and provides leadership and direct supervision for Regional Directors, encompassing over 100 restaurants. They are accountable for operational effectiveness, financial management, talent management, and administrative reporting for each of the areas under their supervision.

DUTIES AND RESPONSIBILITIES:

Conducts restaurant visits, individually, with Regional Directors and with other key staff members to ensure the following:

• Proper execution of all standards, at or above expected levels
• RGMs/DMs use all available resources to ensure that their restaurants are fully staffed with qualified management and crew
• Training and certification levels are established and attained in all areas
• All facilities and equipment are properly maintained in original operating condition and all needed repairs are made promptly
• All COS, labor costs and controllable costs are monitored and analyzed to maintain these at or below budgeted levels. Coaches RGMs/DMs to take specific corrective action when necessary
• All restaurants operate in a safe and secure manner, including food safety, cash controls, employee injuries, general liability, and property damage
• All restaurants properly execute new product/promotion rollouts, all POP and take advantage of local marketing opportunities to meet or exceed budgeted sales levels
• All human resources policies and procedures are followed and all restaurants are in compliance with all local, state and federal laws
• Ensures personal and Area/restaurant effectiveness through communication, planning and organizing, time management and reporting
• Conducts regular Regional Directors Meetings and participates in DM meetings, at least one per area per quarter. Also participates in restaurant level management meetings periodically.
• Reviews, prioritizes and approves restaurant CAPEX requests and works with maintenance and vendors to ensure timely repairs/installation
• Works with Regional Directors to develop, revise and complete annual restaurant budgets to meet company budget deadlines and compiles/recommends items and projects for annual CAPEX budget
• Prepares and conducts effective performance appraisals on all Regional Directors under their supervision and helps to develop performance improvement objectives

KNOWLEDGE AND SKILL REQUIREMENTS:

• Undergraduate degree in a business related discipline is strongly preferred
• Five years of food service operations experience at the DM or equivalent level is mandatory.
• Displays strong people development skills
• Above average coaching, feedback and listening skills
• Strong analytical and problem solving skills
• Professionally prepare and deliver presentations, seminars, etc. to all employee levels within the company
• Strong decision making and conflict resolution skills
• Well-developed business maturity and interpersonal skills
• Knows the importance of information confidentiality and only shares such information with those who have the need to know
• Strong desire to train & to continue their own development

The duties of this position may change from time to time. The Company reserves the right to add or delete duties and responsibilities at the discretion of its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Company Description

Founded in 1972, Popeyes® has more than 40 years of history and culinary tradition. Popeyes® owes its beginnings to entrepreneur and culinary innovator, Al Copeland. With one small restaurant and a big idea, Copeland introduced the New Orleans–style fried chicken that has now made the brand famous throughout the world. Popeyes® culinary heritage is built upon the rich Cajun and creole flavor profiles that are unmistakably Louisiana.

Why work at Sun Holdings, Inc.? We are a Team of respectful, collaborative, and passionate individuals who value integrity, accountability, and teamwork. Your voice is heard, individuality is valued, and you are encouraged to bring new ideas to the table. We embrace change and are excited to continue down the path of rapid growth. We believe in working hard and having fun.

About Sun Holdings, Inc. Sun Holdings provides administrative, real estate, and construction services for multiple entities that own or operate various businesses or real estate throughout the United States. The entities Sun Holdings services include over 1,000 restaurant and retail franchises in 12 states, providing over 22,000 jobs with a major presence in over 10 diverse concepts. Brands include: Burger King, Arby’s, Cici’s Pizza, Popeyes, Golden Corral, Applebee’s, McAlister's Deli, Taco Bueno, Papa John's, T-Mobile, IHOP and GNC.

We Believe in Equal Opportunities We are stronger as a team that welcomes diverse perspectives, experiences, and approaches to foster a stronger, smarter, and more informed Sun Holdings. We are committed to providing opportunities with equal possible outcomes for all. At Sun Holdings, we want to make sure that all feel safe, confident, empowered, respected, and valued. We seek to acknowledge and dismantle inequities within our policies, systems, programs, and services, and we will constantly challenge ourselves to improve our company regarding Diversity, Equity, and Inclusion.