Telecommunications & Emergency Dispatcher Port Houston 49 reviews - Houston, TX Were moving the world and driving regional prosperity. Were Americas distribution hub for the next generation. You in? Port Houstonis a cornerstone of the regions growth and has people who deliver exceptional results. We have created a work environment that attracts talented, driven people ready to continue our long tradition of excellence. We hold ourselves accountable to reach and exceed our goals and to continually improve everything we do. These are the core pillars, shared by the employees that make up Port Houston. They are what brings us together. They are the foundation of everything we do. How we meet our commitments and fulfill expectations will define our success. Port Houston is largest port on the Gulf Coast and the biggest port in Texas. Port Houston is an economic engine that produces jobs and economic prosperity for the local and state economy. We are the proud sponsor of the Houston Ship Channel, and we facilitate and accommodate commerce and navigation. Telecommunications & Emergency Dispatcher Houston, TX The Telecommunications & Emergency Dispatcher supports multiple critical functions to overall Port Houston operations by skillfully managing emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls in a timely manner and dispatch personnel to manage and control concurrent communications in an orderly fashion. Performs administrative duties appropriate to the nature of emergency/non-emergency calls. Responsibilities/Duties: * Operate a multi-channel radio console system * Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary * Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves * Place calls to outside agencies for assistance when requested to do so by on-scene responders whether port-related or off duty employment * Coordinate communications between Port Houston responders and other local, state, and federal agencies * Monitor HarborLights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel * Continuously track vessel movements (estimated/ actual vessel boarding times & estimated/actual vessel departing times) at the Port Houston wharves * Verify, confirm, and relay vessel movement with the Houston pilots office and/or United States Coast Guard vessel traffic (USCG VTS) * Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express/N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharves * Verify and confirm vessel spotting instructions to Port Houston police officers upon a vessel arrival via daily ship traffic sheets * Record air draft/wind draft readings for operations, United States Coast Guard vessel traffic (USCG VTS), and the Houston Pilots office * Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy * Update all electronic databases concerning barge operations * Create water service ticket for fresh water for vessel agents/billing customers for water sales * Monitor TLETS and NLETS for pertinent communications from other states and federal agencies * Monitor TCIC and NCIC databases at all times for incoming messages, urgent broadcasts, etc. * Enter property reported stolen to PHA police department into NCIC and TCIC databases * Conduct and verify wants, warrants and stolen checks via state and national crime databases of individuals and property at the request of Port Houston police officers * Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates * Monitor multiple radio channels to include the channel for events that request Port Houston resources for assistance, participate radio test and conduct drills when required * Monitor close circuit tv cameras for general/suspicious activities on Port Houston cameras * Verify credentials when checking in and out keys and wristbands * Maintain security records for the police department, Port Houston gates, and security * Assist with Emergency Management functions during Emergency Operations Center activations * Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you) * Perform other duties, as required Education/Experience: * High school diploma or GED equivalent required * Some college preferred * 1+ years of related emergency dispatch experience required Knowledge, Skills, and Abilities: * Advanced knowledge of computers and maritime and billing software * Knowledge of TLETS/NLETS (Texas & National Law Enforcement Telecommunication System) Certification, TCIC/NCIC Certification, Interpol Certification, CJIS Security * Knowledge of Port Houston Visitors Management System * Customer service skills * Attention to details and effective organizational skills * Strong problem-solving and analytical skills * Effective communication and interpersonal skills with all levels of employees, management, and customers * Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security clearance * Ability to multi-task, document records and enter data * Ability to stay focused * Ability to remain calm, communicate effectively and efficiently during stressful emergency situations * Ability to work under pressure * Ability to follow procedures * Ability to maintain confidentiality requirements * Ability to comprehend and communicate information received from Omnixx Force (Texas Department of Public Safety Law Enforcement Support) * Ability to perform general data entry tasks * Considered essential employees and may be required to work on holidays, evenings, nights, and be immediately recalled for emergencies at any time. They must remain available and "on call" 24 hours a day, 365 days a year, dependent on emergency License/Certification: * A current, valid Texas driver's license is required. Successful out of state candidates must be able to obtain a valid Texas driver's license within 90 days of hire. * Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment * Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment * Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment, and be maintained for the duration of employment. For further program information, visit: https://www.tsa.gov/for-industry/twic When you take the first step with the Port Houston, youve taken the first step in the right direction in your new career path. Get READY! In return for your hard work and dedication, we will provide you a career with great pay and benefits, training, advancement potential and a whole lot more, including: * Medical, Dental, and Vision insurance immediately * Life insurance * Career paths * Defined contribution retirement plan * Paid time off * Paid holidays * Sick time How to apply: * Apply through our Careers page at www.porthouston.com * All applications must include current resume Port Houston is an equal opportunity/equal access employer fully committed to achieving a diverse workforce A background check will be required for employment in this position Port Houston is a drug- and alcohol-free workplace This position is designated as a Safety-Sensitive position Job Type: Full-time Experience: * Emergency Dispatch/Telecommunications Officer: 1 year Education: * High school or equivalent License: * TCOLE Basic Telecommunications Operator License 18 hours ago - save job