Elevation Property Management
Job Description
Title: Porter/Groundskeeper
Level: Staff
Location: Property
Reports to: Maintenance Supervisor
Status: Hourly, Part-Time, Non-Exempt
Position Summary:
Elevation Property Management’s Porter/Groundskeeper will serve with discipline and lead with kindness. The Porter will help maintain the grounds and building. This individual is a working member of the maintenance team to ensure the community is always in excellent condition. The ideal teammate will have the ability to be flexible, proactively communicate, have a natural curiosity to learn, exhibit a high degree of professionalism, and work well both in a team environment and independently.
Job Responsibilities:
• Primary work is daily cleaning and maintaining inside and outside of building to include, but not limited to, mopping, vacuuming in common areas, dusting, cleaning of windows, stairwells, porches, pressure washing and minor painting and assisting maintenance with vacant, turns when necessary.
• Must be detail-oriented, work well with others and take direction with little supervision.
• Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure common areas and amenities are always neat and free of litter.
• Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
• Completes assigned minor and routine service requests as requested by Maintenance Supervisor or Property Manager and assists the make-ready specialist in the turnover process.
• Distributes notices and communications to residents as necessary.
• Informs appropriate supervisors of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Complies with the Company’s safety and risk-management policies by attending and participating in property's routine safety meetings, completing required training on OSHA and other safety laws and requirements, and reporting accidents and incidents promptly and accurately.
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• Follows established policies and procedures by monitoring and ensuring compliance with regulations, requirements, organizational standards, and operational processes related to area(s) of response and reporting violations or infractions to appropriate individual(s).
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
• Complete required Grace Hill courses as assigned by management.
• Team members must be able to “take calls” during evenings and weekends and integral piece during emergency situations such as ice/snow storms, hurricanes, tornadoes, fires and flooding.
• Performs other duties as assigned or as necessary
Education and Qualifications:
• Minimum 1-2 years of experience
• Reliable transportation
• Excellent customer service skills
• Basic hand tools
• Multi-Family/Affordable Housing experience a plus
• Self-motivation and attention to detail
• Strong interpersonal skills with the ability to build relationships
• Demonstrated track record of the highest degree of ethics and integrity
• Availability to work evenings and weekends as needed
• Must possess a valid driver's license and have reliable transportation
• High School diploma or equivalent
• Must be kind, service-oriented, discipline, and a leader
• Must be self-motivated, flexible, and a team player
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operation
• Demonstrated ability to read, write, and communicate effectively
Interpersonal Relationships
• Communicate by telephone, e-mail, memos and in-person discussions.
• Have a high level of social contact.
• Usually work as part of a team
• Substantially responsible for the work outcomes and results of their staff.
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• Sometimes deal with conflicts among staff or with upset customers.
• Are sometimes placed in conflict situations.
Organizational Responsibilities:
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations and reporting violations or infractions to appropriate individual(s)
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property
• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events and accessing other, information sources
Working Conditions:
• Team members work both in and outside of apartment buildings and in all areas of the property, including amenities
• Usually work indoors, but may on occasion work outdoors repairing foundations and exteriors.
• Often wear protective attire, such as work gloves, hard hats, leather aprons, back support, and sturdy boots.
• Work in hazardous situations or with hazardous equipment often. Injuries are possible from electrical shocks, cuts, or falls.
• Are often exposed to sounds and noises that are distracting and uncomfortable.
• Regularly work with contaminants such as oils, solvents, and paints.
• Often work in cramped places that require getting into awkward positions.
• Sometimes work in conditions of bright or inadequate lighting.
• Often work in close proximity to others, usually within arm's length.
Physical Demands:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, may be made to enable individuals with disabilities to perform the essential functions.
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• While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls.
• The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with hands and arms, and walk.
• Hand-eye coordination necessary to operate computers and various pieces of equipment. Specific vision abilities required include close vision and the ability to adjust focus.
• Team members need to be able to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
• Team members must be able to work inside and outside in all weather conditions
• Team members must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required for the accomplishment of some or all the daily responsibilities of this position
• Team members must be able to “take calls” during evenings and weekends
EEO Statement:
Elevation Property Management is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Elevation Property Management is an equal opportunity employer and, as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.