Seeking a highly organized and experienced Practice Manager for a small non-profit primary care practice in Worcester, MA. Dedicated to serving newly arriving refugees and immigrants with a focus on community collaborations. Ideal candidate has a background in healthcare management, a passion for diverse populations, and can ensure efficient practice operations. Responsibilities include overseeing daily operations, managing staff, ensuring patient satisfaction, and maintaining healthcare regulatory compliance. Must foster a welcoming and inclusive environment for all patients. Responsibilities: Key Responsibilities: Operations Management: • Oversee the daily operations of the practice to ensure smooth and efficient service delivery. • Develop and implement office policies and procedures to enhance operational efficiency. • Manage the practice’s schedule to optimize patient flow and provider productivity. • Ensure the maintenance and functionality of office equipment and facilities. Financial Management: • Monitor and manage the practice’s budget, including revenue and expenses. • Oversee billing, coding, and collections to maximize revenue and minimize outstanding accounts receivable. • Prepare financial reports and analyze financial data to inform decision-making. • Negotiate contracts with vendors and suppliers to ensure cost-effective procurement of goods and services. Staff Management: • Recruit, train, and supervise administrative and clinical staff. • Conduct regular performance evaluations and provide ongoing feedback and development opportunities. • Foster a positive, inclusive, and collaborative work environment. • Address any staff conflicts or issues promptly and effectively. Patient Relations: • Work with senior management and community partners to build a practice reflective of the needs of newly arriving refugee and immigrant patients. • Implement strategies to improve patient experience and engagement. • Maintain confidentiality and compliance with HIPAA and other regulatory requirements. • Develop and maintain culturally sensitive communication practices to better serve a diverse patient population. Community Engagement: • Establish and maintain relationships with local community organizations, refugee resettlement agencies, and immigrant support groups. • Coordinate outreach programs and community health education initiatives. • Advocate for the healthcare needs of refugees and immigrants within the community. • Organize and participate in community events to promote the practice and its services. Compliance and Quality Assurance: • Ensure the practice complies with all relevant healthcare regulations and standards. • Implement and monitor quality assurance programs to improve patient care. • Prepare for and manage external audits and inspections. • Stay current with changes in healthcare laws and regulations. Information Technology: • Worcester RISE for Health uses EPIC EMR. Practice manager would be responsible for supporting practice staff in getting trained on EMR, overseeing workflows, running reports and supervising front desk staff • Ensure data security and the confidentiality of patient information. • Utilize technology to enhance operational efficiency and patient care. Qualifications: • Bachelor’s degree in healthcare administration, business administration, or a related field (Master’s preferred). • Minimum of 5 years of experience in healthcare management, preferably in a primary care setting. • Strong leadership and team management skills. • Excellent organizational and multitasking abilities. • Proficiency in healthcare billing, coding, and electronic health record systems. • Strong financial acumen and experience with budgeting and financial management. • Exceptional communication and interpersonal skills. • Knowledge of healthcare regulations and compliance standards. • Experience working with diverse populations, particularly refugees and immigrants, is highly desirable. • Bilingual or multilingual skills are a plus Compensation: $70,000 yearly

• Key Responsibilities:Operations Management: • Oversee the daily operations of the practice to ensure smooth and efficient service delivery. • Develop and implement office policies and procedures to enhance operational efficiency. • Manage the practice’s schedule to optimize patient flow and provider productivity. • Ensure the maintenance and functionality of office equipment and facilities.Financial Management: • Monitor and manage the practice’s budget, including revenue and expenses. • Oversee billing, coding, and collections to maximize revenue and minimize outstanding accounts receivable. • Prepare financial reports and analyze financial data to inform decision-making. • Negotiate contracts with vendors and suppliers to ensure cost-effective procurement of goods and services.Staff Management: • Recruit, train, and supervise administrative and clinical staff. • Conduct regular performance evaluations and provide ongoing feedback and development opportunities. • Foster a positive, inclusive, and collaborative work environment. • Address any staff conflicts or issues promptly and effectively.Patient Relations: • Work with senior management and community partners to build a practice reflective of the needs of newly arriving refugee and immigrant patients. • Implement strategies to improve patient experience and engagement. • Maintain confidentiality and compliance with HIPAA and other regulatory requirements. • Develop and maintain culturally sensitive communication practices to better serve a diverse patient population.Community Engagement: • Establish and maintain relationships with local community organizations, refugee resettlement agencies, and immigrant support groups. • Coordinate outreach programs and community health education initiatives. • Advocate for the healthcare needs of refugees and immigrants within the community. • Organize and participate in community events to promote the practice and its services.Compliance and Quality Assurance: • Ensure the practice complies with all relevant healthcare regulations and standards. • Implement and monitor quality assurance programs to improve patient care. • Prepare for and manage external audits and inspections. • Stay current with changes in healthcare laws and regulations.Information Technology: • Worcester RISE for Health uses EPIC EMR. Practice manager would be responsible for supporting practice staff in getting trained on EMR, overseeing workflows, running reports and supervising front desk staff • Ensure data security and the confidentiality of patient information. • Utilize technology to enhance operational efficiency and patient care.