Job Description

The Client Manager will serve as the primary liaison between ATS and its clients within the Washington, D.C. area. This role requires a unique combination of client management skills and technical expertise in pre-sales engineering, network infrastructure, Cisco technologies, and cloud services. The ideal candidate will provide exceptional white-glove service, cultivate client relationships, identify cross-selling and up-selling opportunities, and document technical environments to support internal teams.

• Develop and maintain strong, long-term relationships with clients to ensure satisfaction and trust.
• Act as the primary point of contact for client inquiries and concerns, delivering exceptional service.
• Collaborate with clients to understand technical requirements and propose tailored solutions.
• Deliver product demonstrations and presentations that align with client needs.
• Work with sales and technical teams to design and articulate IT solutions, ensuring feasibility and alignment with ATS capabilities.
• Create and maintain a comprehensive book of information for each client, including network configurations, service histories, and project details.
• Develop detailed network drawings and technical documentation to support helpdesk and engineering teams.
• Coordinate and oversee client projects to ensure timely delivery, adherence to budgets, and alignment with client expectations.
• Identify opportunities for up-selling and cross-selling additional ATS services to clients.
• Proactively propose solutions to enhance client environments and address future needs.
• Ensure all client interactions are handled with the highest level of professionalism and care.
• Anticipate client needs and deliver proactive solutions.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in client management within the IT services industry, preferably with an MSP.
• Strong technical expertise in network infrastructure, Cisco technologies, and cloud services.
• Experience in pre-sales engineering, including designing and presenting IT solutions to clients.
• Excellent organizational skills with the ability to create and maintain detailed technical documentation and network diagrams.
• Exceptional interpersonal and communication skills, with the ability to manage multiple clients and projects simultaneously.
• Residency within the Washington, D.C. metropolitan area is required.
• Additional requirements may exist if the offer of employment is extended
• Cisco Certified Network Professional (CCNP) or higher.
• Cloud certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert

Additional Information

All your information will be kept confidential according to EEO guidelines.