Job Description
Prep Sportswear (www.prepsportswear.com) is the leading online marketplace empowering individual consumers with similar interests to create, design and buy personalized sportswear products; including t-shirts, hoodies, jackets, uniforms, and much more…
We are looking for a passionate and experienced Customer Service Representative to join our team! This is a full-time seasonal 3-month position working 7:30/8 a.m. - 4/4:30 p.m. Monday - Friday. There is a potential for longer term opportunity with the company. The position works in our downtown Seattle location in an office with other co-workers.
This is a small and mighty customer service team focused on online chats/tickets with our customers for customized apparel products spanning two websites and manufactured/sewn garments.
Responsibilities for the position include:
- Handle high volume online chats/tickets with customers regarding a variety of inquiries, including order status, product questions, school/store questions, and requests for refunds or replacement orders.
- Manage direct user interaction with Prep Sportswear with a positive and professional brand experience for the customer.
- Create a clear, consistent, and compelling experience across all customer touch points, from helping a customer navigate the website to answering order status questions.
- Be willing to contact a customer via phone if the situation is such that it will help provide clarity that can not be provided via chat.
- Participate in team conversations to improve the customer experience and willingness to take on special projects as they arise.
- Participate in team projects that increase and improve the customer experience, and help with our social media ratings as requested by Customer Service Manager.
Specific requirements for the position include:
- 3+ years’ experience in customer service or related field.
- Prior consumer products, online/ecommerce customer service experience, or higher volume Customer Service chat/ticket system experience highly desirable.
- Prior experience working for a company that customer satisfaction is #1 priority.
- Demonstrates reliability and dependable in previous positions (absolute must).
- Good grammar and professional writing skills (absolute must).
- Strong problem solving skills and innovative thinker.
- Ability to work well with people, communicates effectively, and has a high level of attention to detail and organization/follow through.
- Standard schedule Monday - Friday with some flexibility during holiday season (November - December) for possible overtime and/or weekend hours as needed.
- Intermediate computer skills and experience with MS software (Word, and Gmail/email). Must be internet savvy.
- AA/AS degree preferred or relevant work experience a plus.
Come be a part of our team!
At Prep Sportswear, we pride ourselves on our people and our work environment. Our employees are a key component of our business. We offer a fun, casual, team environment in great office space in Seattle (close to Pike's market and Belltown) and good location for bus-lines. We offer competitive pay and paid company holidays.
Prep Sportswear is an Equal Opportunity Employer.
Company Description
We pride ourselves on our people and our work environment. Our employees are a key component of our business. We attract talented, motivated, and innovative individuals who like to work hard and have fun. We have an energetic team environment and we are committed to providing a place where people can excel and thrive.
We offer competitive pay, paid holidays, Seattle paid sick leave after 90 days, and discounted sportswear for those who are interested in shopping on our website.