Job Description

CALL CENTER REPRESENTATIVE

$15.46 HOURLY RATE + ($4.22 HEALTH AND WELFARE FRINGE FOR UP TO 40 HOURS WEEKLY)

Are you passionate about providing world-class customer service? Do you want to grow your career with one of the fastest growing companies in Omaha?  APPLY NOW TO JOIN OUR TEAM!

We are currently seeking enthusiastic Call Center Representatives to assist the Veteran’s Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits. 

Military experienced candidates are encouraged to apply.

JOB RESPONSIBILITIES

As a CALL CENTER REPRESENTATIVE, you will ensure a memorable customer service experience by determining the caller’s needs and help them with their inquiries.

Specific duties for this role include:

• Answering customer requests or inquiries in a high-volume, inbound Call Center setting
• Conducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher
• Documenting call activity into various VA systems
• Identifying and resolving customers’ inquiries using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our processes and procedures

WHAT WE OFFER

• Competitive compensation – hourly wage + incentives/bonuses
• Set schedule (schedules available between 7:00 am and 8:00 pm) M-F, No Overnights/Weekends
• Bi-Weekly pay with direct deposit
• Paid on-the-job training
• Supportive and motivating staff to help you succeed
• Opportunities for advancement
• Professional (Business Casual work environment) and upbeat office setting

JOB REQUIREMENTS

We are looking for CALL CENTER REPRESENTATIVES with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach you the skills needed for success.

Additional requirements for this role include:

• High School Diploma or GED required
• Preferred 1-2 years' experience in customer service
• Goal oriented with a healthy competitive spirit
• Strong attention to detail, dependability, and follow through
• General office skills and knowledge of standard office equipment.
• Excellent verbal and written communication skills
• Flexibility to adapt to changes in a growing organization
• Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value

BENEFITS

• Medical, Dental, Vision, Pet Insurance
• Hospital and Accidental Supplemental Insurance
• Short/Long Term Disability
• Life insurance
• Telehealth
• 401K (with employer matching contributions)
• Paid Time Off
• Paid Sick Time
• 10 Paid Holidays

About Principle Choice Solutions, LLC:

Principle Choice Solutions, LLC (PCS) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business office support services to healthcare organizations across the country. Our company was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards. Principle Choice is different. We listen. We work hard. We are transparent. We treat every client and associate as a partner and we measure our success by the value we bring in every project.

Mission: We provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically-based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on the individual success of each client.

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